Well, you have been voting like mad and after receiving an amazing 300 votes from 146 companies, here are the results (ranked according to the number of votes)….
Thanks to everyone who voted and congratulaton to the winners!
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It’s simple to throw technology or people at the challenge of managing call-backs in the call centre but it’s far more difficult to manage the process to deliver optimal outcomes. Richard Farrell explains how it can be done. (more…)
Voice recordings can provide a great way of helping to train call centre staff.
We asked our experts about how to do it. (more…)
This week we launch the second phase of the Outbound Dialling Reference Guide. 19 articles have been added or updated, bringing the total to 32 articles.
As far as we can work out, this makes it the largest independent collection of writing on outbound dialling on the internet. (more…)
Unified communications (UC) is currently one of the most hyped subjects in the contact centre space, and if you believe some of the articles written about it you would think it is about to revolutionise the whole way centres work. We asked our panel about how unified communications can improve the contact centre. (more…)
A new report confirmed something that was obvious to anyone attending Call Centre Expo.
Hosted contact centre services are here - and they’re here to stay.
We asked our panel for the key things to look for when choosing a hosted call centre solution. (more…)
Quick question for UK call centre professionals: who remembers where they were on the morning of 29th March 2004? (more…)
These pointers may help you choose the right type of call recording system for your business. (more…)
The past couple of years have seen innovation in the headset market.
Paul Clark shares his thoughts with us… (more…)
With voice self-service getting such a bad name, we asked our panel of experts how we can tune up our IVR systems. (more…)
