Watch the Webinar replay

The first in our new webinar series took place last week. This event proved to be a great success with 176 people joining us live on the day.
Click on this link to view webinar replay . This is the same link as the original email invitation. You will need to add in your email address to view the webinar.
Read on to also view the slides and all of the questions and answers… (more…)



With voice self-service getting such a bad name, we asked our panel of experts how we can tune up our IVR systems. 
Here are some handy swine flu tips and advice for all call and contact centres across the country. 
Francis Carden looks at how the agent desktop can be improved to increase productivity.










