Everything to improve call centre management and training:-
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Everything related to technology:-
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How to improve the strategy in your call centre
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A new report from the Third Sector Leadership Centre is outlining ten ways that leaders can develop their skills.
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Champagne Moments is sponsored by Verint

This month’s winner of a bottle of champagne

As a coach for BT I always encourage my teams to smile when they are on a call.
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We asked a range of visitors and exhibitors at Call Centre Expo the question “What single piece of advice would you give to call centre managers to help make them more effective?” 

What did they reply? 

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Want to know what you need to do to make sure your outsourcing agreements are a success? Let Paul Weald guide you through the tough points so that you can sign that contract with confidence
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Do you sometimes feel you are taking on more than you can stomach when it comes to offering great customer service? Alastair Trower’s bite-sized chunks of advice should assist in taking the indigestion out of efficient helpdesk management.
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If you are looking to improve your customer service - we have collected together a range of tips to make your customer’s lives much easier.

If you have any tips that you would like to add - why not drop us a line on our contact page and we’ll see if we can include them.

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CRM is much more than just getting your call centre database sorted out, so that you have a single view of the customer. CRM is more about how you can develop a better relationship with your customers.
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