Call Centre Management Tips

Management prioritiesEverything to improve call centre management and training:-
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Call Centre Technology Tips

technologyEverything related to technology:-
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Strategy Tips

binocs.jpgHow to improve the strategy in your call centre
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Top tips to becoming a better leader

Leading by exampleA new report from the Third Sector Leadership Centre is outlining ten ways that leaders can develop their skills.
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Champagne Moments - Call Centre Tips

Champagne Moments is sponsored by Verint


Bottle of champgane for the winning tipThis month’s winner of a bottle of champagne

As a coach for BT I always encourage my teams to smile when they are on a call.
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What would make call centre managers more effective?

Call Centre Manager looking pensiveWe asked a range of visitors and exhibitors at Call Centre Expo the question “What single piece of advice would you give to call centre managers to help make them more effective?” 

What did they reply? 

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Top tips for making your outsourcing contracts really work

Want to know what you need to do to make sure your outsourcing agreements are a success? Let Paul Weald guide you through the tough points so that you can sign that contract with confidence
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Ten top tips for managing your helpdesk better

help-desk.jpgDo you sometimes feel you are taking on more than you can stomach when it comes to offering great customer service? Alastair Trower’s bite-sized chunks of advice should assist in taking the indigestion out of efficient helpdesk management.
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Customer Service Tips

Person handling service callIf you are looking to improve your customer service - we have collected together a range of tips to make your customer’s lives much easier.

If you have any tips that you would like to add - why not drop us a line on our contact page and we’ll see if we can include them.

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CRM Tips

CRM is much more than just getting your call centre database sorted out, so that you have a single view of the customer. CRM is more about how you can develop a better relationship with your customers.
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Champagne Moments
This month's winning tip

As a coach for BT I always encourage my teams to smile when they are on a call.

You can actually hear the change in an advisors voice when they smile...Read More...  

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