Comments on: Champagne Moments – Call Centre Tips

By: Wayne

Wayne — Thu, 24 Feb 2011 12:08:36 +0000

For me it is not just the advisor following a process but also truly getting and understanding what the customer’s requirements are. It is not about being robots but employing people with personalities who can and are giving the freedom to think for themselves

By: Ayuk, Asam

Ayuk, Asam — Thu, 22 Jul 2010 22:42:09 +0000

The voice tonality of the agent should be an emblem of the centre.

By: Susan McLeod

Susan McLeod — Tue, 29 Apr 2008 23:09:13 +0000

When training an Agent for inbound Hotel reservations and we have to direct the caller back to the Hotel for a specific reason. Always make sure you let that guest know that the Hotel looks after their requests because they are special and they like to handle the special rates or special requests personally. This way the guest does not feel like they are being put back and forth and the ‘call center’ does not know what they are doing. Making that guest feel special is always important and always do it with a smile they can hear.

By: Ayuk, Asam

Ayuk, Asam — Wed, 09 Apr 2008 14:21:32 +0000

your views are really outstanding.