Cloud Fears Unfounded

42% of contact centre managers cited security fears as a barrier to cloud adoption, yet none who moved encountered these issues.

According to research by Magnetic North, security was in fact highlighted as one of the top three benefits of using a cloud-based contact centre.

The findings, revealed for the launch of a new report ‘The truth about cloud contact centre security’, indicate a divide between the perception and the reality of just how secure cloud contact centres really are.

The research also explores the following key areas:

• Remote data centre security
• Data reliability and retention
• Cloud-based applications
• PCI-DSS compliance
• The availability of cloud-based networks

“Our research uncovered a shocking misconception about just how secure cloud contact centres really are. In today’s world, nearly everyone is aware of the benefits of using the cloud, including cost savings, flexibility, and the ability to address the need for multimedia connections,” said David Ford, Managing Director at Magnetic North. “However, it seems that those benefits are being weighed up against the perceived risks, and those perceived risks are unfounded. We aim to bridge that disconnect.”

For more information about the research, click here.