Most people agree it’s a great thing that tools like blogs and social networks have amplified the voice of the customer to help root out bad customer service.

But what about bad customers? Those who reveal their darkest secrets, ask the most embarrassing questions, and make the most outrageous demands?

This is your chance to get your own back………

To make the voice of agents everywhere heard and to inject a little humour into what is sometimes a very stressful job, Interactive Intelligence is launching a contest inviting contact centre agents to submit their most outrageous customer interaction stories. The more bizarre, wacky, preposterous, outlandish, unreasonable, or over-the-top, the better.

To provide a break from the madness, the Interactive Intelligence “Outrageous Interactions” contest winner will receive a trip for two to Hawaii. Participants submitting entry referrals are eligible for cash prizes.

The contest is open to contact centre agents and managers worldwide. Stories must be written in English, limited to 500 words or less, and can be based on customer interactions by phone, e-mail, letter, or Web chat and can also be submitted to Interactive Intelligence on its stand (no.602) at the Unified Communications show held at London’s Olympia on 9th and 10th April 2008.

The winning entry will be selected by a panel of industry experts, including Dr. Donald E. Brown, president and CEO of Interactive Intelligence; Ginger Conlon, editor-in-chief of 1to1 Media; Blair Pleasant, president and principal analyst of COMMfusion LLC; Claudia Hathway, editor of CCF and eCCF Magazine; Art Rosenberg, principal analyst and syndicated columnist of The Unified-View; Rich Tehrani, president and publisher of TMC; and others.

The deadline for entries is August 31, 2008 and the winning entry will be announced by Interactive Intelligence on September 30 2008. To submit an entry, or learn more about the contest, please visit http://www.outrageousinteractions.com/page/page/5375660.htm.