Comments on: Confessions of a Contact Centre Agent – the results http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: xsimix http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-30728 xsimix Fri, 01 Apr 2011 12:36:07 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-30728 I used to work for Citibank and I was giving a password to an employee in another contry. Me: So your password is London1, L-O... Caller: HELLO? Me: Hi, can you hear me? Caller: Yes, Yes... Me: So I was saying, that your new password is London1. It is spelt L-O... Caller: HELLO? Me: (I started to understand that he was not understanding that I was trying to spell out London and instead he hear HELLO (L-O) Sir, did you understand what your password is? Called: No. Me: Ok, then I am going to spell it out for you, OK? Called: Yes. Me: So you spell your password L-O... Caller: HELLO? HELLO? My colleague heard me getting fustrated so she quickly came over redid the password, took the phone from my hand and said to the caller My Colleague: Sir, you password is Mumbai1... Ok... Great... have a nice day. I used to work for Citibank and I was giving a password to an employee in another contry.

Me: So your password is London1, L-O…
Caller: HELLO?
Me: Hi, can you hear me?
Caller: Yes, Yes…
Me: So I was saying, that your new password is London1. It is spelt L-O…
Caller: HELLO?
Me: (I started to understand that he was not understanding that I was trying to spell out London and instead he hear HELLO (L-O)
Sir, did you understand what your password is?
Called: No.
Me: Ok, then I am going to spell it out for you, OK?
Called: Yes.
Me: So you spell your password L-O…
Caller: HELLO? HELLO?
My colleague heard me getting fustrated so she quickly came over redid the password, took the phone from my hand and said to the caller
My Colleague: Sir, you password is Mumbai1… Ok… Great… have a nice day.

]]> By: whoopi http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-30588 whoopi Wed, 23 Feb 2011 10:27:19 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-30588 i used to work in a call center and i received this funny call once: me: thank you for calling, this is whoopi, how may i help you? customer: I CAN'T POWER ON MY COMPUTER!! THERE'S JUST THE WINDOWS LOGO EVERYTIME I PRESS THE POWER BUTTON! WHEN I PRESS IT AGAIN, THE COMPUTER POWERS OFF!! me: i do apologize about that sir. i'd be more than happy to assist you. all we have to do is to wait for a while until the windows logo goes away. customer: oh. apparently, the computer was just booting up but he keeps on pressing the power button so it restarts! i used to work in a call center and i received this funny call once:

me: thank you for calling, this is whoopi, how may i help you?
customer: I CAN’T POWER ON MY COMPUTER!! THERE’S JUST THE WINDOWS LOGO EVERYTIME I PRESS THE POWER BUTTON! WHEN I PRESS IT AGAIN, THE COMPUTER POWERS OFF!!
me: i do apologize about that sir. i’d be more than happy to assist you. all we have to do is to wait for a while until the windows logo goes away.
customer: oh.

apparently, the computer was just booting up but he keeps on pressing the power button so it restarts!

]]> By: C.Ray Clevinger http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-30167 C.Ray Clevinger Wed, 27 Oct 2010 20:58:59 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-30167 Im working for internet tech support Me: Hi this is clev how can i help you. Customer: i would want to order a package please? Me: no worries. what will your order? Antenna, modem or a new plan? Customer: what!!!? Isnt this Pizza Hut? Me: Bwahahahaha! Im working for internet tech support

Me: Hi this is clev how can i help you.

Customer: i would want to order a package please?

Me: no worries. what will your order? Antenna, modem or a new plan?

Customer: what!!!? Isnt this Pizza Hut?

Me: Bwahahahaha!

]]> By: jojo http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-29300 jojo Sat, 17 Apr 2010 02:45:18 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-29300 jojo: hi good mornigng..this is jojo, how may i help you today? caller: what kind of service are you trying to provide to your customer?.. jojo:what dou you mean sir? caller: i subcribed to your $399/month internet connection for about a month now..and still i not getting any internet.if this issue keeps on happening,i'll be forced to get my service out from you guys!!..i believe you dont want to loose a customer right? jojo:had you already receive the modem sir? caller: yes about three weeks now.. jojo:so how many signal strenght can you see on your computer now? caller: oh i see,i need to have a computer then?.. jojo:(wtf) jojo: hi good mornigng..this is jojo, how may i help you today?
caller: what kind of service are you trying to provide to your customer?..
jojo:what dou you mean sir?
caller: i subcribed to your $399/month internet connection for about a month now..and still i not getting any internet.if this issue keeps on happening,i’ll be forced to get my service out from you guys!!..i believe you dont want to loose a customer right?
jojo:had you already receive the modem sir?
caller: yes about three weeks now..
jojo:so how many signal strenght can you see on your computer now?
caller: oh i see,i need to have a computer then?..
jojo:(wtf)

]]> By: Call center services outsourcing http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-28511 Call center services outsourcing Mon, 26 Oct 2009 08:18:57 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-28511 Caller: “I need help. I’ve been getting this sasser worm everytime I log on the internet.” Me: “Sasser? That’s easy, sir.” Caller: “Alright. I’m ready to do whatever you want me.” Now that’s a thought. Me: “First, we need to get you off the internet. Kindly unplug your phoneline, sir.” Caller: “Okay, then.” And then there was silence. And a long beep. That was one of my shortest calls. ^_^ Caller: “I need help. I’ve been getting this sasser worm everytime I log on the internet.”

Me: “Sasser? That’s easy, sir.”

Caller: “Alright. I’m ready to do whatever you want me.” Now that’s a thought.

Me: “First, we need to get you off the internet. Kindly unplug your phoneline, sir.”

Caller: “Okay, then.”

And then there was silence. And a long beep.

That was one of my shortest calls. ^_^

]]> By: Tony http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-28455 Tony Thu, 15 Oct 2009 19:21:21 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-28455 This happened to my co-worker when working in a discount brokerage: Caller: There is something wrong with you website, I want to make a trade online. Rep: No Problem, let's first try closing all your windows and then reopenning them to see if that works. Caller: Sure, Hold on while I do that. Puts rep on hold. a few minutes later... Caller: Ok I don't know how this will help but I've gone all over my home and closed my windows. Your website is still down. This happened to my co-worker when working in a discount brokerage:

Caller: There is something wrong with you website, I want to make a trade online.

Rep: No Problem, let’s first try closing all your windows and then reopenning them to see if that works.

Caller: Sure, Hold on while I do that. Puts rep on hold.

a few minutes later…

Caller: Ok I don’t know how this will help but I’ve gone all over my home and closed my windows. Your website is still down.

]]> By: Najam Khan http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-10308 Najam Khan Thu, 12 Mar 2009 16:44:37 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-10308 I am a CRO in a telecom call center. I recieved a call during my first month in company, a very angry cutomer called me up. Me: Hi , this is Najam, How may I help u Mr Ashraf (I said it in a very good mood with professional softness) Customer: Hmmmm, well u have called my name so nicely that now I dont want to submit any complaint, Take care. I am a CRO in a telecom call center.
I recieved a call during my first month in company, a very angry cutomer called me up.

Me: Hi , this is Najam, How may I help u Mr Ashraf
(I said it in a very good mood with professional softness)

Customer: Hmmmm, well u have called my name so nicely that now I dont want to submit any complaint, Take care.

]]> By: Freddie http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-9264 Freddie Tue, 24 Feb 2009 00:08:16 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-9264 I work with a technical call center for a satellite company. Me: How can I help you? Caller: My tv is black and white. Its supposed to be in color. Me: Have you reset your receiver? Caller: Yes, I have. After asking several probing questions about the problem... Me: Ma'am, do you have a color TV? Caller: No, this satellite is supposed to make it color! I work with a technical call center for a satellite company.

Me: How can I help you?
Caller: My tv is black and white. Its supposed to be in color.
Me: Have you reset your receiver?
Caller: Yes, I have.

After asking several probing questions about the problem…

Me: Ma’am, do you have a color TV?
Caller: No, this satellite is supposed to make it color!

]]> By: Wiz http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-9026 Wiz Thu, 19 Feb 2009 11:48:00 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-9026 Me: thank you for calling my name is wiz how may I help you today Caller: well my problem is that the fax number that you gave me isn’t working Me: I see ok let me just verify that the fax number the agent that gave you the fax number is 850-xxx-xxxx??? Caller: yes that’s right Me: well that’s the correct fax number, what seems to be the problem??? Caller: well when i try to call your fax number, only a voice mail answers and something must be wrong… Me: mute: (Oh dear what should I do she’s speaking to our fax machine) ok ma’am how about you just send your documents to us so that you wont have to speak to our fax machine again, will that be ok??? Caller: yes that will be fine, but try to fix your fax machine I think it’s broken… Me: Oh dear… Me: thank you for calling my name is wiz how may I help you today

Caller: well my problem is that the fax number that you gave me isn’t working

Me: I see ok let me just verify that the fax number the agent that gave you the fax number is 850-xxx-xxxx???

Caller: yes that’s right

Me: well that’s the correct fax number, what seems to be the problem???

Caller: well when i try to call your fax number, only a voice mail answers and something must be wrong…

Me: mute: (Oh dear what should I do she’s speaking to our fax machine) ok ma’am how about you just send your documents to us so that you wont have to speak to our fax machine again, will that be ok???

Caller: yes that will be fine, but try to fix your fax machine I think it’s broken…

Me: Oh dear…

]]> By: Janette Coulthard http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm/comment-page-1#comment-7886 Janette Coulthard Wed, 28 Jan 2009 12:25:06 +0000 http://www.callcentrehelper.com/confessions-of-a-contact-centre-agent-1511.htm#comment-7886 How delightful to see the funnier side of working as an agent. I'd love to have seen the other entries. The article reminded me of one of the funniest calls I took way back in the mists of time when working at BT. Me: Good morning your through to British Telecom how can I help you? Customer: My fax machine isn't working. Me: Can you give me a little more detail about the problem? Customer: Yes, well it's like this. I put the paper in that I want to fax but it's not going anywhere. Me: I'm sorry to hear that, what do mean exactly when you say it's not going anywhere Customer: Well the paper keeps coming out of the other side of the machine and it's not going down the line. After struggling to hold in my laughter, I managed to solve his problem without causing offense. How delightful to see the funnier side of working as an agent. I’d love to have seen the other entries. The article reminded me of one of the funniest calls I took way back in the mists of time when working at BT.

Me: Good morning your through to British Telecom how can I help you?
Customer: My fax machine isn’t working.
Me: Can you give me a little more detail about the problem?
Customer: Yes, well it’s like this. I put the paper in that I want to fax but it’s not going anywhere.
Me: I’m sorry to hear that, what do mean exactly when you say it’s not going anywhere
Customer: Well the paper keeps coming out of the other side of the machine and it’s not going down the line.

After struggling to hold in my laughter, I managed to solve his problem without causing offense.

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