Contact Centre reaches 10 million call milestone

ROCKETUK.COM, an outsourced telephony service provider, today announced the appointment of Martin Evans to the role of Contact Centre Directorand Chris Skinner as Sales Director, for its Rocket Ansa-Call contact centre. The new appointments have been made as the 75-seat contactcentre in Aldershot completed the handling of its 10 millionth call. By strengthening the senior management team ROCKETUK.COM plans to expandboth its inbound and outbound call management services.

Launched in 1997 ROCKETUK.COM is an outsourced telephony service organisation based in Aldershot, Hampshire. From its 75-seat call centre its Rocket Ansa-Call service manages call handling, call routing and telemarketing campaigns for companies that include NEC Harlequins Rugby Club, Polaris World, Sodexho and Stop Gap. Utilising sophisticated call flow and real time monitoring applications ROCKETUK.COM ensures consistent quality of service. A Deloitte Technology Fast 50 winner and member of the DMA, ROCKETUK.COM is also the UK’s premier Avaya resellerproviding infrastructure to call/contact centres and single/multisite offices.