Contact centre software provider opens new office in UK

A European technology provider of contact centre self-learning software has opened offices in Newcastle upon Tyne.

ITyX, a systems integrator for digital service solutions, has announced the opening of a new office in Newcastle upon Tyne. This is the latest step in the European expansion of the German intelligent response software provider.

Andreas Klug, managing director of ITyX said: “Thanks to the support of distribution and integration partners here in the UK, we have gained great insight into this dynamic and very exciting market. We are now able to locally support service organisations looking for intelligent self-service.”

Andreas Klug

He added: “In our increasingly networked society, there is a huge growth potential for efficient, cost effective and customer friendly response management as more and more transactions are carried out online.”

The company’s product range is based on semantic computer linguistics and artificial intelligence. This powers its self-learning knowledge database, email response management and digital mailroom, which can be used by global clients in multiple languages. A universal interface means that these products integrate easily with existing contact centre products.

ITyX is based in the Fabriam Centre in Cobalt Business Park, home to some of the North East’s largest contact centres, including GE Capital, Orange, Newcastle Building Society and Procter & Gamble.