Customer engagement suite enhanced 317 Filed under - Archived Content, Netcall Netcall has enhanced its customer engagement suite with a social intelligence and engagement platform. The integrated Liberty customer engagement suite has been enhanced with Sentiment’s social intelligence and engagement platform, a cloud-based platform which monitors global social media, providing solutions in the areas of customer insight, lead generation and customer service. Customers will be able to analyse social media information across multiple social networks and engage through a single integrated application. This will be followed by further integration where customers will be able to manage, monitor and optimise customer engagement through social channels (such as Facebook, Twitter, Google+ and LinkedIn), blogs and other publicly available social and online news media, alongside the more traditional channels of telephone, mobile, web and email. The company is also enhancing Liberty’s customer engagement channels with the introduction of web chat. Richard Farrell “Sentiment’s powerful platform provides meaningful intelligence to its customers, allowing them to monitor global social media and proactively engage with customers,” said Richard Farrell, CTO at Netcall. “Through this partnership, we will be bringing these powerful capabilities to our customers via the Liberty platform, ensuring they have all the tools they require to meet the growing needs of their customers and prospects.” Author: Megan Jones Published On: 22nd Jan 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content, Netcall Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter