Comments on: Customer loyalty: ten top tips to make it happen http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jeremy Ng http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-5890 Jeremy Ng Mon, 08 Dec 2008 08:20:09 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-5890 There are many ways to win over customer loyalty. Following are some of the measurement that I'd like to share: 1. Always put ourselves in cutomer’s shoes, understand what they want & try our best to meet it. 2. To be resourceful & knowledgeable - Able to provide correct & accurate information for customer inquiry. 3. To build up rapport with customer & be professional and polite. 4. Always show to the customer that you care for them & they're important. There are many ways to win over customer loyalty. Following are some of the measurement that I’d like to share:
1. Always put ourselves in cutomer’s shoes, understand what they want & try our best to meet it.
2. To be resourceful & knowledgeable – Able to provide correct & accurate information for customer inquiry.
3. To build up rapport with customer & be professional and polite.
4. Always show to the customer that you care for them & they’re important.

]]> By: Jeremy Ng http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-5889 Jeremy Ng Mon, 08 Dec 2008 08:08:16 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-5889 To win customer loyalty, we need to: 1. Always put ourselves in cutomer's shoes, understand what they want & try our best to meet it. To win customer loyalty, we need to:
1. Always put ourselves in cutomer’s shoes, understand what they want & try our best to meet it.

]]> By: Ahmed Maher http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-4519 Ahmed Maher Mon, 27 Oct 2008 16:08:09 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-4519 it's really a great publication it’s really a great publication

]]> By: Puli http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-4474 Puli Sun, 26 Oct 2008 17:02:31 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-4474 Hi, thank you for advises, our Customer Centre is in an estalishment process and was stucked on where am I gonna start with the marketing process. Your advises helped a lot. Hi, thank you for advises, our Customer Centre is in an estalishment process and was stucked on where am I gonna start with the marketing process. Your advises helped a lot.

]]> By: anil dogra http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-4093 anil dogra Fri, 17 Oct 2008 08:50:33 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-4093 hi, The site is just splendid. Nice articles. Since I am working as a trainer, the site is helpful like anything. Appreciable articles, you could probably implement them anytime. Thank you, Anil Dogra Trainer hi,

The site is just splendid. Nice articles. Since I am working as a trainer, the site is helpful like anything.

Appreciable articles, you could probably implement them anytime.

Thank you,
Anil Dogra
Trainer

]]> By: James Portcullis http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm/comment-page-1#comment-4041 James Portcullis Thu, 16 Oct 2008 11:02:51 +0000 http://www.callcentrehelper.com/customer-loyalty-ten-top-tips-to-make-it-happen-2228.htm#comment-4041 I think that there are two main ways that you can win customer loyalty 1. Take ownership of problems 2. Always deliver on what you promise. It generally works best to under promise and over deliver. I think that there are two main ways that you can win customer loyalty

1. Take ownership of problems
2. Always deliver on what you promise. It generally works best to under promise and over deliver.

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