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	<title>Call Centre Helper &#187; Call Centre Technology</title>
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	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Business Systems UK Ltd</title>
		<link>http://www.callcentrehelper.com/business-systems-uk-ltd-1958.htm</link>
		<comments>http://www.callcentrehelper.com/business-systems-uk-ltd-1958.htm#comments</comments>
		<pubDate>Thu, 10 Jun 2010 13:34:01 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Agent Coaching and Monitoring]]></category>
		<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Call Voice Recording]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Quality Monitoring]]></category>
		<category><![CDATA[Voice Analytics]]></category>
		<category><![CDATA[Workforce Management]]></category>
		<category><![CDATA[Business Systems]]></category>

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		<description><![CDATA[Company Name: Business Systems UK Ltd
Address: 462 London Road, Isleworth, Middlesex, TW7 4ED
Tel No: 0800 458 2988
Contact Name: Tracy McAvoy
Contact email: sales-mgr@businesssystemsuk.com
Weblink: www.businesssystemsuk.com
Profile: Business Systems is the UK&#8217;s most experienced implementer of Call Recording technology and all the associated modules of Quality Monitoring, Screen, Capture, Interaction Management and Business Analytics &#8211; offering advice and &#8216;best fit&#8217; [...]]]></description>
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		<title>CallMiner</title>
		<link>http://www.callcentrehelper.com/callminer-10209.htm</link>
		<comments>http://www.callcentrehelper.com/callminer-10209.htm#comments</comments>
		<pubDate>Sun, 06 Jun 2010 22:03:06 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Voice Analytics]]></category>

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		<description><![CDATA[Company Name: CallMiner
Address: 4310 Metro Parkway, Suite 290, Fort Myers, Florida 33916, USA
Tel No: (239) 689-6463
Contact Name: Michelle Craft
Contact Email: info@callminer.com
Weblink: www.callminer.com
Profile: CallMiner is the leader in enterprise speech analytics.
Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then we’ve established a global footprint and have offices throughout the U.S. and U.K.
We’ve been fortunate [...]]]></description>
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		<title>CallScripter</title>
		<link>http://www.callcentrehelper.com/callscripter-2043.htm</link>
		<comments>http://www.callcentrehelper.com/callscripter-2043.htm#comments</comments>
		<pubDate>Sat, 05 Jun 2010 13:31:39 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[Unified Communications]]></category>

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		<description><![CDATA[Company Name: CallScripter
Address: 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk, IP3 9SJ, UK
Tel No: 0044 (0)800 088 7470
Contact Email: salesdesk@callscripter.com
Weblink: www.callscripter.com
Profile:  CallScripter is the complete contact centre solution. Our advanced scripting software application has been developed to enable organisations from any industry to streamline their contact centre operations. The rapid set-up, handling and reporting [...]]]></description>
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		<title>Call Centre Technology Ltd</title>
		<link>http://www.callcentrehelper.com/cct-14059.htm</link>
		<comments>http://www.callcentrehelper.com/cct-14059.htm#comments</comments>
		<pubDate>Fri, 04 Jun 2010 21:45:44 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Predictive Dialler]]></category>
		<category><![CDATA[Self Service]]></category>

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		<description><![CDATA[Company Name: Call Centre Technology Ltd
Address: Oxleigh House, 540 Bristol Business Park, Coldharbour Lane, Bristol, BS16 1EJ
Tel No: 0117 311 3311
Contact Name: Richard Pinnington
Contact Email: info@cctonline.co.uk
Weblink: www.cctonline.co.uk
Profile:  Call Centre Technology Ltd (CCT), acquired by Capita plc in 2011, is a leading business telephony &#38; contact centre technology specialist, and one of the UK’s most qualified and [...]]]></description>
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		<title>eGain</title>
		<link>http://www.callcentrehelper.com/egain-26087.htm</link>
		<comments>http://www.callcentrehelper.com/egain-26087.htm#comments</comments>
		<pubDate>Sun, 16 May 2010 15:06:04 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Multi-channel communications]]></category>
		<category><![CDATA[SaaS Contact Centre Solutions]]></category>

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		<description><![CDATA[Company Name: eGain
Address: 258 Bath Road, Slough, Berkshire, SL14DX, UK
Tel No: 0044 (0)1753 464748
Contact Email: ukinfo@egain.com
Weblink: www.egain.com
Profile:  eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimise service process and grow sales—across the web, social, and phone channels. Hundreds [...]]]></description>
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		<title>Genesys Telecommunications</title>
		<link>http://www.callcentrehelper.com/genesys-telecommunications-2304.htm</link>
		<comments>http://www.callcentrehelper.com/genesys-telecommunications-2304.htm#comments</comments>
		<pubDate>Sun, 09 May 2010 14:02:34 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Call Routing]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Unified Communications]]></category>

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		<description><![CDATA[Company Name: Genesys Telecommunications
Address: Genesys House, Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG
Tel No: 01276 475000
Weblink: www.genesyslab.com
Profile: Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources [...]]]></description>
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		<title>mplsystems</title>
		<link>http://www.callcentrehelper.com/mplsystems-22098.htm</link>
		<comments>http://www.callcentrehelper.com/mplsystems-22098.htm#comments</comments>
		<pubDate>Wed, 21 Apr 2010 22:48:13 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[mplsystems]]></category>

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		<description><![CDATA[Company Name: mplsystems
Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
Tel No: 0800 0931 474
Contact Email: info@mplsystems.co.uk
Weblink: www.mplsystems.co.uk
Profile:  mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations.
MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business [...]]]></description>
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		<title>NewVoiceMedia</title>
		<link>http://www.callcentrehelper.com/newvoicemedia-2050.htm</link>
		<comments>http://www.callcentrehelper.com/newvoicemedia-2050.htm#comments</comments>
		<pubDate>Wed, 21 Apr 2010 18:30:16 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Hosted Solutions]]></category>
		<category><![CDATA[NewVoiceMedia]]></category>

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		<description><![CDATA[Company Name: NewVoiceMedia
Address: Belvedere, Basing View, Basingstoke, RG21 4HG
Tel No: 0800 280 2888
Contact Name: Amanda Fennell
Contact Email: sales@newvoicemedia.com
Weblink: www.newvoicemedia.com
Profile:  NewVoiceMedia provides fast, flexible and cost effective virtual contact centre technology for businesses of all sizes.
Our solution, ContactWorld,  is ideal for organisations looking for enterprise class call centre functionality, at a fraction of the cost of traditional [...]]]></description>
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		<title>Noble Systems</title>
		<link>http://www.callcentrehelper.com/noble-systems-1943.htm</link>
		<comments>http://www.callcentrehelper.com/noble-systems-1943.htm#comments</comments>
		<pubDate>Thu, 15 Apr 2010 13:37:51 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Predictive Dialler]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Workforce Management]]></category>

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		<description><![CDATA[Company Name: Noble Systems
Address: 11 Commerce Way, Westinghouse Road, Manchester, M17 1HW
Tel No: 0161 772 7100
Contact Name: Sian Ciabattoni
Contact Email: sciabattoni@noblesys.com
Weblink: www.noblesystems.com
Profile:  Noble Systems is a global leader in customer contact technology solutions, providing innovative products since 1989. Every day, millions of customer contacts are made by agents at 4,000+ client installations worldwide using the [...]]]></description>
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		<title>Plantronics</title>
		<link>http://www.callcentrehelper.com/plantronics-1939.htm</link>
		<comments>http://www.callcentrehelper.com/plantronics-1939.htm#comments</comments>
		<pubDate>Fri, 09 Apr 2010 13:39:27 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Headsets]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Plantronics]]></category>

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		<description><![CDATA[Company Name: Plantronics
Address: Interface Business Park, Wootton Bassett, Wiltshire, SN4 8QQ
Tel No: 0800 410014
Contact Name: Judith Hogan
Contact Email: headset.helpline@plantronics.com
Weblink: www.plantronics.com
Profile:    The combination of the most advanced noise-cancelling technology available, world leading industrial design and Plantronics famous reliability and simplicity make Plantronics headsets the first choice for office, contact centre and consumer users all over the world.        
        
Their [...]]]></description>
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