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	<title>Call Centre Helper &#187; Call Routing</title>
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		<title>Alcatel-Lucent</title>
		<link>http://www.callcentrehelper.com/alcatel-lucent-2642.htm</link>
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		<pubDate>Wed, 30 Jun 2010 10:44:09 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Routing]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Unified Communications]]></category>

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		<description><![CDATA[Company Name: Alcatel-Lucent
Address: Voyager Place, Shoppenhaggers Road, Maidenhead, Berkshire, SL6 2PJ
Tel No: 0800 038 0091
Contact Name: Nigel Jones
Contact Email: nigel.jones@alcatel-lucent.co.uk
Weblink: www.alcatel-lucent.com/wps/portal/enterprise
Profile:          
Alcatel-Lucent Contact Centre Solutions empower organisations to enhance the interaction experience with their customers.         
We can address customer requirements  from  cost competitive voice call distribution capabilities for a few agents in SME&#8217;s, to sophisticated networked multimedia [...]]]></description>
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		<title>Genesys Telecommunications</title>
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		<pubDate>Sun, 09 May 2010 14:02:34 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Call Routing]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
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		<description><![CDATA[Company Name: Genesys Telecommunications
Address: Genesys House, Frimley Business Park, Frimley, Camberley, Surrey, GU16 7SG
Tel No: 01276 475000
Weblink: www.genesyslab.com
Profile: Genesys, an Alcatel-Lucent company, is the only company that focuses 100 per cent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite dynamically connects customers with the right resources [...]]]></description>
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