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		<title>Aspect Software</title>
		<link>http://www.callcentrehelper.com/aspect-2305.htm</link>
		<comments>http://www.callcentrehelper.com/aspect-2305.htm#comments</comments>
		<pubDate>Tue, 22 Jun 2010 14:04:33 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Speech Self Service Packaged Solutions]]></category>
		<category><![CDATA[Workforce Management]]></category>
		<category><![CDATA[Aspect Software]]></category>

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		<description><![CDATA[Company Name: Aspect Software
Address: 2 The Square, Stockley Park, Uxbridge, Middlesex UB11 1AD 
Tel No: 0208 589 1000
Contact Name: Julie Murray
Contact Email: marketing.uk@aspect.com
Weblink: www.aspect.com
Profile:  Aspect builds customer-company relationships through a combination of contact management, workforce optimisation and Microsoft unified communications and collaboration platform solutions, enabling organisations to meet the expectations of today&#8217;s social consumer [...]]]></description>
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		<title>Business Systems UK Ltd</title>
		<link>http://www.callcentrehelper.com/business-systems-uk-ltd-1958.htm</link>
		<comments>http://www.callcentrehelper.com/business-systems-uk-ltd-1958.htm#comments</comments>
		<pubDate>Thu, 10 Jun 2010 13:34:01 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Agent Coaching and Monitoring]]></category>
		<category><![CDATA[Analytics]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Call Voice Recording]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Quality Monitoring]]></category>
		<category><![CDATA[Voice Analytics]]></category>
		<category><![CDATA[Workforce Management]]></category>
		<category><![CDATA[Business Systems]]></category>

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		<description><![CDATA[Company Name: Business Systems UK Ltd
Address: 462 London Road, Isleworth, Middlesex, TW7 4ED
Tel No: 0800 458 2988
Contact Name: Tracy McAvoy
Contact email: sales-mgr@businesssystemsuk.com
Weblink: www.businesssystemsuk.com
Profile: Business Systems is the UK&#8217;s most experienced implementer of Call Recording technology and all the associated modules of Quality Monitoring, Screen, Capture, Interaction Management and Business Analytics &#8211; offering advice and &#8216;best fit&#8217; [...]]]></description>
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		<title>Call Britannia</title>
		<link>http://www.callcentrehelper.com/call-britannia-16906.htm</link>
		<comments>http://www.callcentrehelper.com/call-britannia-16906.htm#comments</comments>
		<pubDate>Mon, 07 Jun 2010 15:16:22 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Outsourced Contact Centre Services]]></category>
		<category><![CDATA[Quality Monitoring]]></category>
		<category><![CDATA[Research]]></category>
		<category><![CDATA[Telemarketing]]></category>

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		<description><![CDATA[Company Name: Call Britannia
Address: Lombard House, Purley Way, Croydon, CR0 3JP
Tel No: 0845 0500 363
Contact Name: Stephen Jacobs
Contact Email: info@callbritannia.com
Weblink: www.callbritannia.com
Profile:  We employ almost exclusively the long-term unemployed, creating sustainable job opportunities for those who need it most.
Call Britannia are a professional, reliable, scaleable outsourced Contact Centre provider – a business committed to providing the highest [...]]]></description>
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		<title>CallMiner</title>
		<link>http://www.callcentrehelper.com/callminer-10209.htm</link>
		<comments>http://www.callcentrehelper.com/callminer-10209.htm#comments</comments>
		<pubDate>Sun, 06 Jun 2010 22:03:06 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Voice Analytics]]></category>

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		<description><![CDATA[Company Name: CallMiner
Address: 4310 Metro Parkway, Suite 290, Fort Myers, Florida 33916, USA
Tel No: (239) 689-6463
Contact Name: Michelle Craft
Contact Email: info@callminer.com
Weblink: www.callminer.com
Profile: CallMiner is the leader in enterprise speech analytics.
Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then we’ve established a global footprint and have offices throughout the U.S. and U.K.
We’ve been fortunate [...]]]></description>
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		<title>CallScripter</title>
		<link>http://www.callcentrehelper.com/callscripter-2043.htm</link>
		<comments>http://www.callcentrehelper.com/callscripter-2043.htm#comments</comments>
		<pubDate>Sat, 05 Jun 2010 13:31:39 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Scripting]]></category>
		<category><![CDATA[Unified Communications]]></category>

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		<description><![CDATA[Company Name: CallScripter
Address: 2 Melford Court, The Havens, Ransomes Europark, Ipswich, Suffolk, IP3 9SJ, UK
Tel No: 0044 (0)800 088 7470
Contact Email: salesdesk@callscripter.com
Weblink: www.callscripter.com
Profile:  CallScripter is the complete contact centre solution. Our advanced scripting software application has been developed to enable organisations from any industry to streamline their contact centre operations. The rapid set-up, handling and reporting [...]]]></description>
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		<title>eGain</title>
		<link>http://www.callcentrehelper.com/egain-26087.htm</link>
		<comments>http://www.callcentrehelper.com/egain-26087.htm#comments</comments>
		<pubDate>Sun, 16 May 2010 15:06:04 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Multi-channel communications]]></category>
		<category><![CDATA[SaaS Contact Centre Solutions]]></category>

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		<description><![CDATA[Company Name: eGain
Address: 258 Bath Road, Slough, Berkshire, SL14DX, UK
Tel No: 0044 (0)1753 464748
Contact Email: ukinfo@egain.com
Weblink: www.egain.com
Profile:  eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimise service process and grow sales—across the web, social, and phone channels. Hundreds [...]]]></description>
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		<title>Interactive Intelligence</title>
		<link>http://www.callcentrehelper.com/interactive-intelligence-2001.htm</link>
		<comments>http://www.callcentrehelper.com/interactive-intelligence-2001.htm#comments</comments>
		<pubDate>Tue, 27 Apr 2010 13:34:36 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Predictive Dialler]]></category>
		<category><![CDATA[Interactive Intelligence]]></category>

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		<description><![CDATA[Company Name: Interactive Intelligence
Address: Thames Central, Hatfield Road, Slough, Berkshire, SL1 1QE
Tel No: 01753 418800
Contact Name: Melissa Cowdry
Contact Email: info.emea@inin.com
Weblink: www.inin.com
Profile:   
Deliberately Innovative All-in-One Communications for Business
Interactive Intelligence is a global provider of unified business communications solutions for contact centre automation, enterprise IP telephony and enterprise messaging.  The company&#8217;s innovative standards-based, all-in-one communications software suite was [...]]]></description>
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		<title>InVision Software</title>
		<link>http://www.callcentrehelper.com/invision-software-2201.htm</link>
		<comments>http://www.callcentrehelper.com/invision-software-2201.htm#comments</comments>
		<pubDate>Sun, 25 Apr 2010 10:18:09 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Workforce Management]]></category>

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		<description><![CDATA[Company Name: InVision Software
Address: Baskerville House, Centenary Square, Birmingham, B1 2ND
Tel No: 0121 503 2620
Contact Name: Chris Dealy
Contact Email: info@invisionwfm.com
Weblink: ww.invisionwfm.com/eng
Profile:  InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes.
InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction and [...]]]></description>
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		<title>mplsystems</title>
		<link>http://www.callcentrehelper.com/mplsystems-22098.htm</link>
		<comments>http://www.callcentrehelper.com/mplsystems-22098.htm#comments</comments>
		<pubDate>Wed, 21 Apr 2010 22:48:13 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[mplsystems]]></category>

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		<description><![CDATA[Company Name: mplsystems
Address: Innovation Centre, Warwick Technology Park, Warwick, CV34 6UW
Tel No: 0800 0931 474
Contact Email: info@mplsystems.co.uk
Weblink: www.mplsystems.co.uk
Profile:  mplsystems provides multi-channel contact centre technology, customer experience software and mobile field service technology for sales, service and mobile workforce operations.
MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business [...]]]></description>
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		<title>Netcall Telecom Limited</title>
		<link>http://www.callcentrehelper.com/netcall-telecom-ltd-1937.htm</link>
		<comments>http://www.callcentrehelper.com/netcall-telecom-ltd-1937.htm#comments</comments>
		<pubDate>Wed, 21 Apr 2010 19:35:41 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Automation]]></category>
		<category><![CDATA[Call Back]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Handling]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Data Unification]]></category>
		<category><![CDATA[Workforce Management]]></category>

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		<description><![CDATA[Company Name: Netcall Telecom Ltd
Address: 3rd Floor Hamilton House, 111 Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BB 
Tel No: 0330 333 6100
Contact Name: Marketing
Contact Email: marketing@netcall.com
Weblink: www.netcall.com
Profile: Netcall Telecom Limited is a leading provider of customer engagement solutions. Our  product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and [...]]]></description>
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