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	<title>Call Centre Helper &#187; Customer Experience</title>
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		<title>Budd</title>
		<link>http://www.callcentrehelper.com/budd-1916.htm</link>
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		<pubDate>Sat, 12 Jun 2010 13:38:53 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Consultancy]]></category>
		<category><![CDATA[Customer Experience]]></category>

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		<description><![CDATA[Company Name: Budd 
Address: 8 Percy Street, London, W1T 1DJ
Tel No: 0845 259 3041
Contact Name: Peter Massey, Managing Director
Contact email: peter.massey@budd.uk.com
Weblink: www.budd.uk.com
Profile: At Budd, our passion is &#8220;How do we stop doing dumb things to our customers and people?&#8221;. As consultants, we implement and host systematic, lean processes pioneered in great companies like Amazon where, as [...]]]></description>
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		<title>Call Britannia</title>
		<link>http://www.callcentrehelper.com/call-britannia-16906.htm</link>
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		<pubDate>Mon, 07 Jun 2010 15:16:22 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Outsourced Contact Centre Services]]></category>
		<category><![CDATA[Quality Monitoring]]></category>
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		<category><![CDATA[Telemarketing]]></category>

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		<description><![CDATA[Company Name: Call Britannia
Address: Lombard House, Purley Way, Croydon, CR0 3JP
Tel No: 0845 0500 363
Contact Name: Stephen Jacobs
Contact Email: info@callbritannia.com
Weblink: www.callbritannia.com
Profile:  We employ almost exclusively the long-term unemployed, creating sustainable job opportunities for those who need it most.
Call Britannia are a professional, reliable, scaleable outsourced Contact Centre provider – a business committed to providing the highest [...]]]></description>
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		<title>Customer Plus Limited</title>
		<link>http://www.callcentrehelper.com/customer-plus-limited-14454.htm</link>
		<comments>http://www.callcentrehelper.com/customer-plus-limited-14454.htm#comments</comments>
		<pubDate>Tue, 25 May 2010 10:17:53 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Consultancy]]></category>
		<category><![CDATA[Customer Experience]]></category>
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		<description><![CDATA[Company Name:  Customer Plus Limited
Address: Court House, Golf Lane, Duffield, Derbyshire DE56 4GA
Tel No: 01332 840422
Contact Name: Jo Higton
Contact Email: care@customerplus.co.uk 
Weblink: www.customerplus.co.uk
Profile:  Customer Plus is focused on helping you to help your customers. If you want marketing consultancy, be it strategy, customer service training, creative design, event management, or research, we’re the people for you.We work [...]]]></description>
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		<title>eGain</title>
		<link>http://www.callcentrehelper.com/egain-26087.htm</link>
		<comments>http://www.callcentrehelper.com/egain-26087.htm#comments</comments>
		<pubDate>Sun, 16 May 2010 15:06:04 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Technology]]></category>
		<category><![CDATA[Contact Centre Solutions]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Multi-channel communications]]></category>
		<category><![CDATA[SaaS Contact Centre Solutions]]></category>

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		<description><![CDATA[Company Name: eGain
Address: 258 Bath Road, Slough, Berkshire, SL14DX, UK
Tel No: 0044 (0)1753 464748
Contact Email: ukinfo@egain.com
Weblink: www.egain.com
Profile:  eGain (NASDAQ: EGAN) is the leading provider of cloud and on-site customer interaction hub software. For over a decade, eGain solutions have helped improve customer experience, optimise service process and grow sales—across the web, social, and phone channels. Hundreds [...]]]></description>
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		<title>IQPC</title>
		<link>http://www.callcentrehelper.com/iqpc-23997.htm</link>
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		<pubDate>Sat, 24 Apr 2010 13:29:36 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Events & Conferences]]></category>

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		<description><![CDATA[Company Name: IQPC
Address: Level 5, 353 5th Avenue, New York City, NY, USA
Tel No: 1-800-882-8684
Contact Name: Courtney Green
Contact Email: courtney.green@iqpc.com
Weblink: www.callcenterevent.com
Profile:   Call Center Week presents The Summit to take your contact center to a whole new level. We’re looking at the changes facing call centers and addressing them head on.          
          
Attend the Summit and Learn How to:          

Leverage [...]]]></description>
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		<title>KANA Software</title>
		<link>http://www.callcentrehelper.com/kana-2307.htm</link>
		<comments>http://www.callcentrehelper.com/kana-2307.htm#comments</comments>
		<pubDate>Fri, 23 Apr 2010 14:06:19 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Multi-channel communications]]></category>
		<category><![CDATA[Self Service]]></category>

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		<description><![CDATA[Company Name: KANA Software
USA Office Address: 840 W California Avenue, Suite 100, Sunnyvale, CA 94086 USA
Tel No: 800 737 8738
EMEA Office Address: 209 Airport Road West, Belfast, Co. Antrim, Northern Ireland, BT3 9EZ
Tel No: +44 (0)1628 509006
Contact Email: info@kana.com
Weblink: www.kana.com
Profile:  Business Overview: KANA makes every customer experience a good experience. As the leader in Service Experience [...]]]></description>
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		<title>VIRTUATel Ltd</title>
		<link>http://www.callcentrehelper.com/virtuatel-2144.htm</link>
		<comments>http://www.callcentrehelper.com/virtuatel-2144.htm#comments</comments>
		<pubDate>Fri, 05 Mar 2010 13:38:13 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Agent Coaching and Monitoring]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Performance Improvement]]></category>
		<category><![CDATA[Quality Monitoring]]></category>

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		<description><![CDATA[Company Name: VIRTUATel Ltd
Address: 59 St Martins Lane, London, WC2N 4JS
Tel No: +44 (0) 207 148 7488
Contact Name: Kathryn Knight
Contact Email: sales@virtuatel.com
Weblink: www.virtuatel.com
Profile: Our market leading automated survey solutions offer hosted and on-premise, inbound or outbound, automated customer survey solutions that are proven to drive your customer revenue and retention upwards.     
Most contact centres conduct customer satisfaction [...]]]></description>
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