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	<title>Call Centre Helper &#187; Performance Improvement</title>
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		<title>Bright UK Ltd</title>
		<link>http://www.callcentrehelper.com/bright-uk-ltd-2575.htm</link>
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		<pubDate>Mon, 14 Jun 2010 13:06:28 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Consultancy]]></category>
		<category><![CDATA[Performance Improvement]]></category>

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		<description><![CDATA[Company Name: Bright UK Ltd
Address: Yelverton Lodge, Richmond Road, London, TW1 2NW
Tel No: 0208 892 9530
Contact Name: Mats Rennstam
Contact Email: info@brightindex.co.uk
Weblink: www.brightindex.co.uk
Profile:      
Bright is a leading independent customer management consultancy, specialising in bespoke benchmarking and advice on:

Performance
Employee satisfaction and engagement
Customer satisfaction and behaviour 

Over 800 centres have participated in the relevant, reliable and actionable benchmarking Bright Contact [...]]]></description>
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		<title>PhoneCoach Limited</title>
		<link>http://www.callcentrehelper.com/phonecoach-limited-20206.htm</link>
		<comments>http://www.callcentrehelper.com/phonecoach-limited-20206.htm#comments</comments>
		<pubDate>Sat, 10 Apr 2010 13:15:01 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Agent Coaching and Monitoring]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Performance Improvement]]></category>
		<category><![CDATA[Telephone Role Play Recording Equipment]]></category>

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		<description><![CDATA[Company Name: PhoneCoach Ltd
Address: 5 Peelings Manor Barns, Hankham Road, Pevensey, BN24 5AP
Tel No: 01323 765111
Contact Name: Mandy Stephens
Contact Email: enquiries@phonecoach.com
Weblink: www.phonecoach.com
Profile:  For telephone call handling skills trainers
Imagine being able to practise calls with new starters/existing staff in any room and record them and then play them back immediately, giving them valuable feedback?   No telephone system [...]]]></description>
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		<title>VIRTUATel Ltd</title>
		<link>http://www.callcentrehelper.com/virtuatel-2144.htm</link>
		<comments>http://www.callcentrehelper.com/virtuatel-2144.htm#comments</comments>
		<pubDate>Fri, 05 Mar 2010 13:38:13 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Agent Coaching and Monitoring]]></category>
		<category><![CDATA[Call Centre Directory]]></category>
		<category><![CDATA[Call Centre Software]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Performance Improvement]]></category>
		<category><![CDATA[Quality Monitoring]]></category>

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		<description><![CDATA[Company Name: VIRTUATel Ltd
Address: 59 St Martins Lane, London, WC2N 4JS
Tel No: +44 (0) 207 148 7488
Contact Name: Kathryn Knight
Contact Email: sales@virtuatel.com
Weblink: www.virtuatel.com
Profile: Our market leading automated survey solutions offer hosted and on-premise, inbound or outbound, automated customer survey solutions that are proven to drive your customer revenue and retention upwards.     
Most contact centres conduct customer satisfaction [...]]]></description>
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