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23-24 April 2012, Blackpool - Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers.
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What do the new Ofcom guidelines mean for your predictive dialler operation?
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- Customer Service - Electrolux (Saturday 11 Feb)
- Head of Remote Banking - Piraeus Bank Egypt (Friday 10 Feb)
- Project Manager - Government (Friday 10 Feb)
- Sr.Ops Manager - plummer (Friday 10 Feb)
- Client Contact manager - HL (Friday 10 Feb)
- Senior Contact Centre Manager - Nashua Mobile (Friday 10 Feb)
Forum
- KReid on Outbound Dailler Use B2B
- gb_1 on What Open Source Software Do You Wish Existed?
- nicholson on Dress Codes In Call Centre
- lelrich on looking for web based software to take emails from a call centre and manage case
- nicholson on Inbound Call Management Specification
- Adinor on Voice of the Customer
Comments
- thato on Answers: The best games for a call centre
- Mats Rennstam on How contact centres use email
- Matt Prowse on Be careful with outbound security
- Dave W on Free Excel Erlang Calculator
- Judy Caroll on Top Tips for appointment setting
