Don’t buy any customer service software … until you have read this report 601 Filed under - Archived Content, eGain 2013 Magic Quadrant Report for CRM Web Customer Service Applications The Gartner Magic Quadrant is one of a series of market research reports published by Gartner, a well-respected and independent research and advisory firm. The Magic Quadrant provides a qualitative analysis into the customer service applications market – its direction, maturity and participants. This Gartner report 12 rates suppliers on two criteria: completeness of vision and ability to execute. The report segments the market into: Leaders Challengers Visionaries Niche players The Gartner reports are normally only available to their commercial subscribers. eGain, who have been positioned as a ‘leader’ for the fifth consecutive year, are making this report available for free. Author: Jo Robinson Published On: 13th Mar 2013 - Last modified: 22nd Mar 2017 Read more about - Archived Content, eGain Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter