ebook: Moving the Needle on Knowledge Management 173 Filed under - Archived Content, Moxie Software This eBook will explore four key steps that can lead to a highly successful knowledge management implementation. Lots of companies have attempted to leverage knowledge management both internally and externally, but maximizing its use and value has not always proven easy. For many companies, it’s been a frustrating journey of implementing a knowledge solution only to find few people use it. Step 1 – Know what Knowledge Management is Step 2 – Hire a dedicated Knowledge Administrator Step 3 – Make knowledge a key part of your Customer Care Strategy Step 4 – Consider multiple ways to use knowledge White Paper: written by Moxie Software. Download White Paper Author: Jo Robinson Published On: 29th Apr 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Moxie Software Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter