eBook released on social customer strategies 1,797 Filed under - Archived Content, Moxie Software Moxie Software has released a new eBook called “CRM Strategies for the Social Customer”. The introduction of social media, dubbed the ‘communications revolution’, has turned the top-down, business–customer relationship on its head. This has resulted in companies losing control over when and how they communicate with their customer base. This eBook explains the nature of the ‘social customer’ and the changes that the ‘communications revolution’ has brought with it. It also shows you how you can adapt to these changes and develop your own Social CRM Strategy. Click here to download the eBook Author: Megan Jones Published On: 11th Sep 2013 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Moxie Software Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter