Ebook: Seven Blueprints for Contact Centre Modernisation 137 Filed under - Archived Content, Genesys This eBook will help you evaluate seven potential areas of Contact Centre modernisation – based on best practices and industry recommendations. – to provide the best return on investment for your business while delivering great customer experiences. White Paper: written by Genesys. Click here to download the White Paper Author: Jo Robinson Published On: 2nd Mar 2014 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter