eBook: The blueprint to contact centre modernisation 376 Filed under - Archived Content, Genesys, White Paper Genesys have released an eBook called ‘The Blueprint to Contact Centre Modernisation – Replacing your ACD’. This eBook is intended for decision makers who have already identified the need to move away from their existing closed, proprietary communications infrastructure to a modern, multi-channel contact centre. Key topics include: Savings and Improving Customer Experience Proactive Planning to Minimise Delays and Cost Overruns Best Practices and Gold Standards for Legacy ACD Replacement Making the Choice Between Hosted or Premises-based Solutions Investment Protection: Maintenance ad Support Programmes Click here to download the eBook. Author: Megan Jones Published On: 2nd Apr 2014 - Last modified: 12th Dec 2018 Read more about - Archived Content, Genesys, White Paper Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter