Education Provider Reduces Dialling Errors

Interactive Design Institute (IDI) is using ContactWorld for Sales.

Used by IDI’s sales team, the solution enables reps to make calls directly from within their Salesforce environments, improving efficiency while reducing dialling errors. Customer records are then automatically updated, meaning there is a complete history of interactions, and one view of the customer across all departments. Follow-up activities can be created so that no lead is lost.

With reporting and functionality that includes click-to-call, the technology can replace a standard telephone package. Furthermore, staff can log into the system from anywhere, needing only a phone and internet connection.

The platform offers a real-time window into the entire operation, so reps can be easily managed, while customisable reports highlight where improvement opportunities exist.

“We’re extremely pleased that IDI has chosen ContactWorld to improve its sales performance and that it has experienced immediate benefits from the technology. Not only have we provided the company with a cloud solution, it’s also completely flexible and scalable and will continue to support the business as it grows, while reducing its capital investments,” said Jonathan Gale, CEO of NewVoiceMedia.

“We now have detailed insight into our entire business, have established KPIs and, thanks to the platform’s call recording and reporting capabilities, can easily measure our agents’ success. The sales team have also reported significant efficiency improvements in their outbound dialling,” said Alistair Montgomery, Head of Web Development at Interactive Design Institute.

For more information about NewVoiceMedia, visit their website.