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In this article we explain nine ways that an organisation can encourage more customers into giving their feedback...
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The great call centre food debate The question of whether or not agents are allowed to eat at their desks can be quite a..
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Last week’s topic on agents eating and drinking at their desks caused quite a stir (no pun intended). Responses ra..
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We asked our reader panel what they thought about agents eating at their desks. Here is what they said. Some managers th..
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The customer service industry can be challenging, but it can also be immensely rewarding. If you are able to retain agen..
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Helen Pettifer, Director of Helen Pettifer Training, discusses how you can identify vulnerable customers in the contact ..
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Here are some different ideas to help your office (and their brains) stay hydrated at their desks. 1. Make sure everyone..
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Skill levels in the contact centre can vary considerably and product knowledge can often be poor.  With the interne..
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Here are some simple ideas to help your employees make healthier snacking choices. 1. Move any vending machines to qui..
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