Encourage staff to make changes

Views - 1,282

changeThere is nothing more frustrating for either the customer or an employee than to keep hitting the same broken processes.  

Encourage staff to take ownership for problems and to be able to work them through the organisation.  You need to be able to give them time off the phones to do this, but it should yield real dividends.

3 Dec 2012 - Filed under Jonty's Tips , ,

Views - 1,282

Liked this article? Why not get our free newsletter.

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page

NVM DMG report
Button Adverts
NVM DMG report

Latest Jobs
Newsletter
Click here for a FREE SUBSCRIPTION
to Call Centre Helper

free newsletter
Latest news
Directory
Poll
Is Average Handling Time (AHT) a good metric?



Popular Pages
Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper