Events

Free Webinar: Improving Forecast Accuracy

It’s a tough job trying to match the level of staff with the volume of calls.  After all, the moment that a customer tries to contact you is dependent upon a wide variety of factors.

So how do you ensure that you can make contact centre forecasts as accurate as possible?

Join us for this interactive webinar on Thursday 17th May at 1.00pm to find out more. Click here to register (Read more…)

Free Webinar – Making an Impact with your Voice

How your agents talk on the phone can have a massive impact on the quality of the service that you offer.  Although contact centres invest huge amounts on technology and training, one aspect often overlooked is the impact that the human voice can make on the telephone call.  Used well and it can build real rapport, used badly and it can result in poor customer service.

From building empathy with callers, to increasing sales volumes, the voice can be used as a highly effective tool.

Join us for this exciting webinar to see how you can improve that quality of your voice.  Click here to register. (Read more…)

Featured Event – Free Webinar: How Aspect & Dell helped Golfbreaks.com with their customer service

THE DATE: 14th June 2012 (2pm – 3pm)
THE LOCATION: Online Webinar (Read more…)

Featured Event – Homeworking Summit

THE DATE: 4th – 5th July 2012
THE LOCATION: Hilton London Paddington Station, London. (Read more…)

Featured Event – The Call Centre & Customer Services Summit

THE DATE: 17th – 18th September 2012
THE LOCATION: Radisson Blu Hotel, London Stansted (Read more…)

Planning Forum Events – 2012

The Professional Planning Forum have arranged a number of events throughout the first half of 2012. (Read more…)

Add your event here

Are you running an event or course that you would like listed on Call Centre Helper?

Add your event as a basic listing for just £99 + VAT or as a featured event for £250 + VAT.  Featured events appear in our e-newsletter and include a logo.  We will also run a news story about your event.

Please click here for more details.

Contact us with the details to the following email address

Anyone interested in advertising their event via our ‘High Profile’ marketing package should contact Jonty Pearce on 01600 714546.