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	<title>Call Centre Helper &#187; Events</title>
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	<description>The UK&#039;s most popular call centre magazine</description>
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		<title>Free Webinar: Improving Forecast Accuracy</title>
		<link>http://www.callcentrehelper.com/free-webinar-improving-forecast-accuracy-29118.htm</link>
		<comments>http://www.callcentrehelper.com/free-webinar-improving-forecast-accuracy-29118.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:20:49 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Invision Software]]></category>

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		<description><![CDATA[
It’s a tough job trying to match the level of staff with the volume of calls.  After all, the moment that a customer tries to contact you is dependent upon a wide variety of factors.
So how do you ensure that you can make contact centre forecasts as accurate as possible?
Join us for this interactive webinar [...]]]></description>
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		<title>Free Webinar – Making an Impact with your Voice</title>
		<link>http://www.callcentrehelper.com/free-webinar-making-an-impact-with-your-voice-29332.htm</link>
		<comments>http://www.callcentrehelper.com/free-webinar-making-an-impact-with-your-voice-29332.htm#comments</comments>
		<pubDate>Wed, 16 May 2012 09:04:52 +0000</pubDate>
		<dc:creator>rboynton</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Webinars]]></category>
		<category><![CDATA[Plantronics]]></category>

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		<description><![CDATA[
How your agents talk on the phone can have a massive impact on the quality of the service that you offer.  Although contact centres invest huge amounts on technology and training, one aspect often overlooked is the impact that the human voice can make on the telephone call.  Used well and it can build real [...]]]></description>
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		<title>Featured Event &#8211; Free Webinar: How Aspect &amp; Dell helped Golfbreaks.com with their customer service</title>
		<link>http://www.callcentrehelper.com/featured-event-free-webinar-how-aspect-29455.htm</link>
		<comments>http://www.callcentrehelper.com/featured-event-free-webinar-how-aspect-29455.htm#comments</comments>
		<pubDate>Fri, 27 Apr 2012 11:42:19 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Aspect Software]]></category>

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		<description><![CDATA[
THE DATE: 14th June 2012 (2pm &#8211; 3pm)
THE LOCATION: Online Webinar
THE DETAILS: Are you meeting the many varied demands of your customers?
Find out how Aspect can help you do so by attending our webinar on 14th June at 2pm.
Together with Steve Boakes, Channel Sales Manager at Aspect, Sam Churchill, IT Infrastructure &#38; Service Manager at Golfbreaks.com [...]]]></description>
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		<title>Featured Event &#8211; Homeworking Summit</title>
		<link>http://www.callcentrehelper.com/featured-event-homeworking-summit-27902.htm</link>
		<comments>http://www.callcentrehelper.com/featured-event-homeworking-summit-27902.htm#comments</comments>
		<pubDate>Sat, 12 Mar 2011 12:03:30 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[At Home Customer Contacts]]></category>

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		<description><![CDATA[ 
THE DATE: 4th &#8211; 5th July 2012
THE LOCATION: Hilton London Paddington Station, London.
THE DETAILS: Homeworking is working&#8230;.Have you made the move yet?
Over 100 industry leaders are gathering at the Paddington Hilton for a Homeworking summit to learn more from a number of leading global brands including Tesco, American Experess, Dell, Hilton and Enterprise Rent-a-Car.
You will hear about their [...]]]></description>
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		<title>Featured Event &#8211; The Call Centre &amp; Customer Services Summit</title>
		<link>http://www.callcentrehelper.com/featured-event-the-call-centre-customer-services-summit-sept-29504.htm</link>
		<comments>http://www.callcentrehelper.com/featured-event-the-call-centre-customer-services-summit-sept-29504.htm#comments</comments>
		<pubDate>Sat, 12 Mar 2011 09:20:12 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Forum Events]]></category>

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		<description><![CDATA[
THE DATE: 17th &#8211; 18th September 2012
THE LOCATION: Radisson Blu Hotel, London Stansted
THE DETAILS: Now, more than ever, you need to be sourcing services, products and solution providers that offer the best value for money. We can help you find them quickly and efficiently.
The Call Centre &#38; Customer Services Summit is specifically organised for senior Managers, [...]]]></description>
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		<title>Planning Forum Events &#8211; 2012</title>
		<link>http://www.callcentrehelper.com/planning-forum-events-23475.htm</link>
		<comments>http://www.callcentrehelper.com/planning-forum-events-23475.htm#comments</comments>
		<pubDate>Sat, 12 Mar 2011 09:16:22 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

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		<description><![CDATA[The Professional Planning Forum have arranged a number of events throughout the first half of 2012.
Foundation in Contact Centre Planning
THE DATE: 15th &#8211; 17th May 2012
THE LOCATION: Bristol
THE DETAILS: This programme works outstandingly well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory [...]]]></description>
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		<title>Add your event here</title>
		<link>http://www.callcentrehelper.com/add-your-event-here-457.htm</link>
		<comments>http://www.callcentrehelper.com/add-your-event-here-457.htm#comments</comments>
		<pubDate>Mon, 31 May 2010 13:48:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Events]]></category>

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		<description><![CDATA[Are you running an event or course that you would like listed on Call Centre Helper?
Add your event as a basic listing for just £99 + VAT or as a featured event for £250 + VAT.  Featured events appear in our e-newsletter and include a logo.  We will also run a news story about your [...]]]></description>
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