<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Call Centre Helper &#187; Events</title>
	<atom:link href="http://www.callcentrehelper.com/events/feed" rel="self" type="application/rss+xml" />
	<link>http://www.callcentrehelper.com</link>
	<description>The UK&#039;s most popular call centre magazine</description>
	<lastBuildDate>Thu, 09 Feb 2012 16:47:56 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Featured Event &#8211; Call Centre Summit Europe</title>
		<link>http://www.callcentrehelper.com/featured-event-call-centre-summit-europe-26226.htm</link>
		<comments>http://www.callcentrehelper.com/featured-event-call-centre-summit-europe-26226.htm#comments</comments>
		<pubDate>Sun, 13 Mar 2011 09:39:23 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[IQPC]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=26226</guid>
		<description><![CDATA[THE DATE: 21st &#8211; 23rd March 2012
THE LOCATION: The Hilton Paddington, London
THE DETAILS: Customer Management IQ, who brought you the 13th Call Center Week in Las Vegas, are delighted to announce Call Centre Summit EUROPE. Bringing a unique focus on cross functional strategy, performance excellence and practical facts and figures this conference identifies the key challenges faced [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/featured-event-call-centre-summit-europe-26226.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Featured Event &#8211; The Social Customer 2012</title>
		<link>http://www.callcentrehelper.com/featured-event-the-social-customer-2012-26796.htm</link>
		<comments>http://www.callcentrehelper.com/featured-event-the-social-customer-2012-26796.htm#comments</comments>
		<pubDate>Sun, 13 Mar 2011 09:36:28 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=26796</guid>
		<description><![CDATA[THE DATE: Thursday 29th March 2012
THE LOCATION: Prospero House, 241 Borough High Street, London, SE1 1GA
THE DETAILS:  The Social Customer is a one-day conference that explores how social media is reshaping the relationship between customers and companies. In addition to providing insights into the future of customer care and engagement marketing, this unique event will highlight [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/featured-event-the-social-customer-2012-26796.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Featured Event &#8211; Customer Contact Planning 2012</title>
		<link>http://www.callcentrehelper.com/featured-eventcustomer-contact-planning-2012-23547.htm</link>
		<comments>http://www.callcentrehelper.com/featured-eventcustomer-contact-planning-2012-23547.htm#comments</comments>
		<pubDate>Sat, 12 Mar 2011 15:29:42 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=23547</guid>
		<description><![CDATA[
THE DATE: 23rd &#8211; 24th April 2012
THE LOCATION: Hilton, Blackpool
THE DETAILS: How often do you get time away from the day job to think afresh and energise yourself to raise the bar for how you contribute to the success of your organisation?  Our 2012 Customer Contact Planning and Strategy conference offers an unparalleled rich mix of [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/featured-eventcustomer-contact-planning-2012-23547.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Planning Forum Events &#8211; 2012</title>
		<link>http://www.callcentrehelper.com/planning-forum-events-23475.htm</link>
		<comments>http://www.callcentrehelper.com/planning-forum-events-23475.htm#comments</comments>
		<pubDate>Sat, 12 Mar 2011 09:16:22 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=23475</guid>
		<description><![CDATA[The Professional Planning Forum have arranged a number of events throughout the first half of 2012.
Foundation in Contact Centre Planning
THE DATE: 14th &#8211; 16th February 2012
THE LOCATION: East Midlands
THE DETAILS: This programme works outstandingly well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/planning-forum-events-23475.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Training4 Team Leaders</title>
		<link>http://www.callcentrehelper.com/training4-team-leaders-24322.htm</link>
		<comments>http://www.callcentrehelper.com/training4-team-leaders-24322.htm#comments</comments>
		<pubDate>Sun, 09 Jan 2011 15:06:31 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=24322</guid>
		<description><![CDATA[THE DATES: 22nd Feb &#38; 21st March 2012
THE LOCATION: Innovation Forum, Innovation Park, Frederick Road, Salford, M6 6FP
THE DETAILS: The Training4 Team Leader course has been developed to meet the current needs of Team Leaders in Call and Contact Centres. The programme is divided into 4 half-day sessions, each stands alone and together they provide everything you [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/training4-team-leaders-24322.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Complaints Handling Workshop &#8211; Manchester</title>
		<link>http://www.callcentrehelper.com/complaints-handling-workshop-manchester-24327.htm</link>
		<comments>http://www.callcentrehelper.com/complaints-handling-workshop-manchester-24327.htm#comments</comments>
		<pubDate>Fri, 07 Jan 2011 13:14:58 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=24327</guid>
		<description><![CDATA[THE DATE: 13th March 2012
THE LOCATION: Salford, Manchester
THE DETAILS:  This course develops strategies and skills in the participant to ensure that they are able to separate the complaint from the behaviour of the complainant to address the issues and to manage the complaints in a confident, effective and efficient manner.
Ensuring that call and contact centre staff [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/complaints-handling-workshop-manchester-24327.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Complaints Handling Workshop &#8211; Newcastle</title>
		<link>http://www.callcentrehelper.com/complaints-handling-workshop-newcastle-24334.htm</link>
		<comments>http://www.callcentrehelper.com/complaints-handling-workshop-newcastle-24334.htm#comments</comments>
		<pubDate>Fri, 07 Jan 2011 11:18:41 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=24334</guid>
		<description><![CDATA[THE DATE: 15th March 2012
THE LOCATION: Newcastle
THE DETAILS:  This course develops strategies and skills in the participant to ensure that they are able to separate the complaint from the behaviour of the complainant to address the issues and to manage the complaints in a confident, effective and efficient manner.
Ensuring that call and contact centre staff have the [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/complaints-handling-workshop-newcastle-24334.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Complaints Handling Workshop &#8211; Leeds</title>
		<link>http://www.callcentrehelper.com/complaints-handling-workshop-leeds-24332.htm</link>
		<comments>http://www.callcentrehelper.com/complaints-handling-workshop-leeds-24332.htm#comments</comments>
		<pubDate>Fri, 07 Jan 2011 10:16:30 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=24332</guid>
		<description><![CDATA[THE DATE: 20th March 2012
THE LOCATION: Leeds
THE DETAILS:  This course develops strategies and skills in the participant to ensure that they are able to separate the complaint from the behaviour of the complainant to address the issues and to manage the complaints in a confident, effective and efficient manner.
Ensuring that call and contact centre staff have [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/complaints-handling-workshop-leeds-24332.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>European Customer Experience World 2012</title>
		<link>http://www.callcentrehelper.com/european-customer-experience-world-2012-23104.htm</link>
		<comments>http://www.callcentrehelper.com/european-customer-experience-world-2012-23104.htm#comments</comments>
		<pubDate>Sat, 01 Jan 2011 15:08:07 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/?p=23104</guid>
		<description><![CDATA[THE DATE: 22nd &#8211; 23rd May 2012
THE LOCATION: Hilton Hotel, Terminal 5, Heathrow, London
THE DETAILS: Hold the date, more details to be announced.
THE ORGANISERS: The Focus Group
THE WEBLINK: http://www.ecew.co.uk/
]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/european-customer-experience-world-2012-23104.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Add your event here</title>
		<link>http://www.callcentrehelper.com/add-your-event-here-457.htm</link>
		<comments>http://www.callcentrehelper.com/add-your-event-here-457.htm#comments</comments>
		<pubDate>Mon, 31 May 2010 13:48:57 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Events]]></category>

		<guid isPermaLink="false"></guid>
		<description><![CDATA[Are you running an event or course that you would like listed on Call Centre Helper?
Add your event as a basic listing for just £99 + VAT or as a featured event for £250 + VAT.  Featured events appear in our e-newsletter and include a logo.  We will also run a news story about your [...]]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/add-your-event-here-457.htm/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

