Excellence rewarded at the CCMA (UK) Awards
This week, five winners were recognised for individual excellence in the call centre industry at the CCMA (UK) Awards.The overall winner who was named Call Centre Manager of the Year is Lisa Cunningham (pictured above receiving her award) from Scottish Power in Glasgow with other category prizes being taken by Michelle Emery from Britvic, Ami Campbell from British Gas, Tristan Lynes from Bank of America and Andy Johnson from Warwickshire Police.
Now in their fifteenth year, these industry awards, organised by the Call Centre Management Association were presented at an Awards dinner in Manchester on 6th May and celebrated the achievements of the industry’s leading Call Centre Managers – individuals who are excellent role models for others in the industry. Later on this year, many of the finalists will open their doors to others as part of the specially facilitated site visits that form an important part of the CCMA’s best practice programme.
CCMA Awards Dinner 2009
The winners were selected by a team of judges who visited each of the shortlisted individuals at their workplace and assessed them against a strict set of criteria including 360 degree interviews. “It was a tough contest,” says Ann-Marie Stagg, Chair of the Call Centre Management Association. “Every one of the individuals on our shortlist is making a fantastic difference to their organisation and choosing the winners was the result of a great deal of discussion amongst our judges.”
Tweet13 May 2009
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