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	<title>Call Centre Helper</title>
	<link>http://www.callcentrehelper.com</link>
	<description>The UK's most popular call centre magazine</description>
	<pubDate>Fri, 16 May 2008 13:43:14 +0000</pubDate>
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		<title>Top 5 ways to improve attrition in your contact centre</title>
		<link>http://www.callcentrehelper.com/top-5-ways-to-improve-attrition-in-your-contact-centre-73.htm</link>
		<comments>http://www.callcentrehelper.com/top-5-ways-to-improve-attrition-in-your-contact-centre-73.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:16:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Management]]></category>

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		<description><![CDATA[

Attrition is often seen as a health check for any business. If a high number of people are leaving then something is wrong. The question is what, and what can be done to improve it.  Here Steve Woosey of the Professional Planning Forum shares his thoughts with us.
]]></description>
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		<title>40% of us send business messages from bed</title>
		<link>http://www.callcentrehelper.com/40-of-us-send-business-messages-from-bed-1629.htm</link>
		<comments>http://www.callcentrehelper.com/40-of-us-send-business-messages-from-bed-1629.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:14:03 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/40-of-us-send-business-messages-from-bed-1629.htm</guid>
		<description><![CDATA[

A recent study by Nortel has found that people are being overloaded by constant communications at work, whether that’s email, text message, landline or mobile.  As a result, we are spending increasing amounts of our personal time sending business messages.
]]></description>
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		<title>The seven deadly sins of contact centres</title>
		<link>http://www.callcentrehelper.com/the-seven-deadly-sins-of-contact-centres-1627.htm</link>
		<comments>http://www.callcentrehelper.com/the-seven-deadly-sins-of-contact-centres-1627.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:12:26 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/the-seven-deadly-sins-of-contact-centres-1627.htm</guid>
		<description><![CDATA[Some contact centres are still getting the basics wrong in fostering a proactive approach to customer services.
According to Tim Easton of Numero, the following are most frequently cited as being the top 7 deadly sins.
]]></description>
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		<title>36% of business car journeys could be replaced by a phone call</title>
		<link>http://www.callcentrehelper.com/36-of-car-driving-on-business-could-be-replaced-by-a-phone-call-1628.htm</link>
		<comments>http://www.callcentrehelper.com/36-of-car-driving-on-business-could-be-replaced-by-a-phone-call-1628.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:10:08 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/36-of-car-driving-on-business-could-be-replaced-by-a-phone-call-1628.htm</guid>
		<description><![CDATA[As fuel prices soar, a survey has found that only 28% of drivers using cars on business say that all of their journeys are absolutely necessary.
]]></description>
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		<item>
		<title>Sensee launches call centre home working consultancy service</title>
		<link>http://www.callcentrehelper.com/sensee-launches-call-centre-home-working-consultancy-service-1626.htm</link>
		<comments>http://www.callcentrehelper.com/sensee-launches-call-centre-home-working-consultancy-service-1626.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:09:44 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/sensee-launches-call-centre-home-working-consultancy-service-1626.htm</guid>
		<description><![CDATA[Sensée, the first company in the UK to provide home workers for call centres, has launched a new consultancy service for call centres contemplating DIY home working.
]]></description>
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		<title>Graham Technology becomes ciboodle</title>
		<link>http://www.callcentrehelper.com/graham-technology-becomes-ciboodle-1625.htm</link>
		<comments>http://www.callcentrehelper.com/graham-technology-becomes-ciboodle-1625.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:08:24 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/graham-technology-becomes-ciboodle-1625.htm</guid>
		<description><![CDATA[Graham Technology, a provider of customer-oriented business software and services has changed its name to ciboodle.
]]></description>
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		<item>
		<title>Contact centre solution launched for the Insurance industry</title>
		<link>http://www.callcentrehelper.com/contact-centre-solution-launched-for-the-insurance-industry-1623.htm</link>
		<comments>http://www.callcentrehelper.com/contact-centre-solution-launched-for-the-insurance-industry-1623.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:06:53 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

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		<description><![CDATA[With the launch of the first comprehensive contact centre solution designed expressly for the insurance industry, Pegasystems provides Business Process Management (BPM) solutions that address industry challenges.
]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/contact-centre-solution-launched-for-the-insurance-industry-1623.htm/feed</wfw:commentRss>
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		<item>
		<title>Pupils in a buzz about call centre careers</title>
		<link>http://www.callcentrehelper.com/pupils-in-a-buzz-about-call-centre-careers-1621.htm</link>
		<comments>http://www.callcentrehelper.com/pupils-in-a-buzz-about-call-centre-careers-1621.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:05:07 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/pupils-in-a-buzz-about-call-centre-careers-1621.htm</guid>
		<description><![CDATA[
Pupils at Glyn Derw High School in Cardiff gained an insight into the world of work after a Careers Wales Industry Day saw members of the Welsh Contact Centre Forum visit Year Ten pupils.
]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/pupils-in-a-buzz-about-call-centre-careers-1621.htm/feed</wfw:commentRss>
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		<title>Rostrvm helps businesses find suppliers online</title>
		<link>http://www.callcentrehelper.com/rostrvm-helps-businesses-find-suppliers-online-1624.htm</link>
		<comments>http://www.callcentrehelper.com/rostrvm-helps-businesses-find-suppliers-online-1624.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:04:48 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[News]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/rostrvm-helps-businesses-find-suppliers-online-1624.htm</guid>
		<description><![CDATA[Rostrvm Solutions has joined the growing band of technology vendors with the foresight to support its UK channel on Conjungo, the technology supplier search engine.
]]></description>
		<wfw:commentRss>http://www.callcentrehelper.com/rostrvm-helps-businesses-find-suppliers-online-1624.htm/feed</wfw:commentRss>
		</item>
		<item>
		<title>Spot the Difference</title>
		<link>http://www.callcentrehelper.com/spot-the-difference-2-1630.htm</link>
		<comments>http://www.callcentrehelper.com/spot-the-difference-2-1630.htm#comments</comments>
		<pubDate>Wed, 14 May 2008 10:02:02 +0000</pubDate>
		<dc:creator>jorobinson</dc:creator>
		
		<category><![CDATA[Life]]></category>

		<guid isPermaLink="false">http://www.callcentrehelper.com/spot-the-difference-2-1630.htm</guid>
		<description><![CDATA[Here is the second in our series of &#8216;Spot the Difference&#8217; competitions.
All you have to do is to spot seven differences between the two photos below, taken at the Professional Planning Conference in Manchester on 29th April 2008.
First prize is a bottle of champagne and the 10 runners-up will receive a bar of Dairy Milk [...]]]></description>
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