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	<title>Call Centre Helper</title>
	<link>http://www.callcentrehelper.com</link>
	<description>The UK's most popular call centre magazine</description>
	<lastBuildDate>Wed, 01 Sep 2010 14:55:54 +0000</lastBuildDate>
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		<title>Top tips for internet chat in the call centre</title>
		<description><![CDATA[
Once a bit of a gimmick, internet chat is really starting to take hold in the call centre &#8211; particularly with the younger generation.  We asked a number of experts for their top tips on dealing with chat.
There are two distinct types of web chat. These are agent chat and virtual chat (or chatbot). Both [...]]]></description>
		<link>http://www.callcentrehelper.com/top-tips-for-internet-chat-in-the-call-centre-12426.htm</link>
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		<title>Eptica host free webinar</title>
		<description><![CDATA[Join Eptica on Thursday 9th September at 1pm for their free webinar about reducing inbound contact during peak periods.
Free webinar: Strategies for Reducing Inbound Contact during Peak Periods
Eptica is hosting a free webinar to share how high street retailer Republic managed to transform customer service during the high demand Christmas period.
Republic, the top 10 Hitwise retailer, [...]]]></description>
		<link>http://www.callcentrehelper.com/eptica-host-free-webinar-12462.htm</link>
			</item>
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		<title>Specialist technology helps Richmond Council deliver service excellence</title>
		<description><![CDATA[The London Borough of Richmond-upon-Thames has scooped the top prize of &#8216;Contact Centre of the Year&#8217; at the 2010 Good Communication Awards.
Richmond won the award for its Customer Excellence programme focused on centralised service operations, proactive customer engagement, advisor empowerment, performance management, reducing avoidable contact, and various self-service and web initiatives.  The programme has delivered [...]]]></description>
		<link>http://www.callcentrehelper.com/technology-helps-richmond-council-deliver-service-excellence-12446.htm</link>
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		<title>Have a pink Friday this October and raise money for Breast Cancer Care</title>
		<description><![CDATA[October is Breast Cancer Awareness Month and the Breast Cancer Care Charity are encouraging as many people as possible to unleash their inner pink to raise vital funds for the 40,000 people diagnosed with breast cancer each year in the UK.
The charity say:
Holding a Pink Friday this October is easy, anything goes as long as it’s [...]]]></description>
		<link>http://www.callcentrehelper.com/have-a-pink-friday-this-october-and-raise-money-for-breast-cancer-care-12437.htm</link>
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		<title>Contact Centre Team Leader backs Government Campaign</title>
		<description><![CDATA[John Lovat from Stoke-on-Trent feared he would never get the chance to pursue a career after leaving school at 16 and drifting into a succession of casual jobs without prospects.
However, things took a major turn for the better when he met his partner Samantha three years ago, moved to Wales and landed a job as [...]]]></description>
		<link>http://www.callcentrehelper.com/contact-centre-team-leader-backs-government-campaign-12442.htm</link>
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		<title>New partnership to drive sales potential for contact centres</title>
		<description><![CDATA[Aurix has partnered with Co-ordinated Systems Inc. to integrate call monitoring and speech search technologies for the contact centre industry.
The integrated solution will offer CSI customers the ability to enhance their quality monitoring processes with speech-analytics-driven features such as automatic call scoring and automatic call tagging.
“We really wanted to let the market play out and see which [...]]]></description>
		<link>http://www.callcentrehelper.com/new-partnership-to-drive-sales-potential-for-contact-centres-12448.htm</link>
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		<title>Outsourcer launches Peugeot Customer Contact Centre</title>
		<description><![CDATA[The Listening Company has joined forces with Peugeot to establish a customer contact centre at its Tonbridge site.
The centre will act as the first point of contact for existing and prospective Peugeot customers and manages a range of services including customer relations, recalls and brochure fulfilment.
Client Delivery Director Michael Zarri, who will oversee management and [...]]]></description>
		<link>http://www.callcentrehelper.com/outsourcer-launches-peugeot-customer-contact-centre-12451.htm</link>
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		<title>ASC to Exhibit Software Solutions at the CSA &amp; DBSG Annual Conference 2010</title>
		<description><![CDATA[ASC will demonstrate its new quality management software on Stand 18 at the CSA &#38; DBSG Annual Conference at the Hilton Metropole, Birmingham on 8th-9th September.
The CSA &#38; DBSG Annual Conference is an important conference for everyone involved in the Credit Collection and Debt Sale and Purchase industry. Over 230 delegates are expected at the Conference, which [...]]]></description>
		<link>http://www.callcentrehelper.com/asc-to-exhibit-software-solutions-at-the-csa-dbsg-annual-conference-2010-12440.htm</link>
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		<title>Family fun day raises more funds for armed forces</title>
		<description><![CDATA[
Staff at Spark Response have now raised £3,800 for the Soldiers, Sailors, Airmen and Families Association (SSAFA), through a series of events including a family fun day.
The Gateshead-based contact centre and fulfilment specialist has been raising funds for the charity throughout 2010 and the latest event held was a superhero-themed family fun day, which saw [...]]]></description>
		<link>http://www.callcentrehelper.com/family-fun-day-raises-more-funds-for-armed-forces-12433.htm</link>
			</item>
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		<title>22 Top Tips to improve your customer surveys</title>
		<description><![CDATA[
As anyone will tell you, customer surveys are vital in gaining insight into your customers&#8217; perceptions of your product, brand or service.
But getting it right can be quite tricky.  We have asked our panel of experts for their tips.
1.  Have clear objectives
Ensure that you and your business have clear objectives for what you&#8217;re trying to [...]]]></description>
		<link>http://www.callcentrehelper.com/22-top-tips-to-improve-your-customer-surveys-12300.htm</link>
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