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	<title>Call Centre Helper</title>
	<link>http://www.callcentrehelper.com</link>
	<description>The UK's most popular call centre magazine</description>
	<lastBuildDate>Wed, 19 Nov 2008 16:13:39 +0000</lastBuildDate>
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		<title>How do I - inspire my team?</title>
		<description><![CDATA[
To be inspiring in a credit crunch is a big ask for any manager. However, it is not an impossible ask. There are several elements to inspiring others. Gwenllian Williams explores how&#8230;
]]></description>
		<link>http://www.callcentrehelper.com/how-do-i-inspire-my-team-2314.htm</link>
			</item>
	<item>
		<title>Answers : Call Recording Guidelines</title>
		<description><![CDATA[We get asked many questions about the legal implications and compliance issues surrounding the recording of calls.
Here we have asked our panel of experts to help clarify the situation&#8230;
]]></description>
		<link>http://www.callcentrehelper.com/answers-call-recording-guidelines-2350.htm</link>
			</item>
	<item>
		<title>Jobseekers buzzing about 1,500 contact centre vacancies</title>
		<description><![CDATA[
South Wales&#8217;s contact centre industry bucked the economic downturn as hundreds of jobseekers buzzed around Cardiff&#8217;s St David&#8217;s Hall at the BuzzWales recruitment roadshow where 1,500 jobs were available.
]]></description>
		<link>http://www.callcentrehelper.com/jobseekers-buzzing-about-1500-contact-centre-vacancies-2340.htm</link>
			</item>
	<item>
		<title>bss wins two National Outsourcing Association Awards</title>
		<description><![CDATA[bss has been named winners of the ‘Outsourcing Contact Centre Provider of the Year’ and ‘Outsourcing Service Provider of the Year’ categories at the National Outsourcing Association Awards.
]]></description>
		<link>http://www.callcentrehelper.com/bss-wins-two-national-outsourcing-association-awards-2343.htm</link>
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		<title>1 week to go - ‘Improving Performance in the Contact Centre’ Conference</title>
		<description><![CDATA[The success of the Business Systems ‘Improving Performance in the Contact Centre’ conference and exhibition showcase continues to grow and the 2008 event, which will be chaired by Call Centre Helper&#8217;s Editor, Jonty Pearce, will be no exception.
]]></description>
		<link>http://www.callcentrehelper.com/1-week-to-go-%e2%80%98improving-performance-in-the-contact-centre%e2%80%99-conference-2345.htm</link>
			</item>
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		<title>Virgin games to open multimedia contact centre</title>
		<description><![CDATA[Virgin Games is to implement a multimedia contact centre solution, as part of its strategy to provide a streamlined customer experience.
]]></description>
		<link>http://www.callcentrehelper.com/virgin-games-to-open-multimedia-contact-centre-2342.htm</link>
			</item>
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		<title>Call Centre Summit - a great success</title>
		<description><![CDATA[The Call Centre and Customer Services Summit organised by Forum Events took place on 20th &#38; 21st October 2008.
]]></description>
		<link>http://www.callcentrehelper.com/the-call-centre-customer-services-summit-2-2349.htm</link>
			</item>
	<item>
		<title>Genesys launches 2008 Customer Innovations Awards</title>
		<description><![CDATA[Genesys Telecommunications Laboratories is now accepting nominations for the fourth annual Customer Innovations awards, a programme designed to recognise the world&#8217;s most innovative customer service organisations.
]]></description>
		<link>http://www.callcentrehelper.com/genesys-launches-2008-customer-innovations-awards-2341.htm</link>
			</item>
	<item>
		<title>Case Study: National Energy Services</title>
		<description><![CDATA[
National Energy Services (NES) has prevented increased costs and created a seamless link between its two offices thanks to technology supplied by Interactive Intelligence.
Based in Milton Keynes, National Energy Services owns and operates the National Home Energy Rating Scheme which provides technical and business support for individuals and organisations involved in domestic energy efficiency.
]]></description>
		<link>http://www.callcentrehelper.com/case-study-national-energy-services-2336.htm</link>
			</item>
	<item>
		<title>Open questions</title>
		<description><![CDATA[We are actively looking for contributions and answers to the following questions:
Question: I need help forecasting sales revenues - any advice?
Question: Do you give agents paid time to log on?
Question: Can someone give me some advice on setting up a forecasting ability?
Question: Can you help me with my sales call centre woes?
Question: I need a [...]]]></description>
		<link>http://www.callcentrehelper.com/open-questions-1828.htm</link>
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