Finalists of the North West Contact Centre Awards announced 3,760 Filed under - Archived Content, Contact Centre Awards CallNorthWest have announced the finalists for the North West Contact Centre Awards 2013. The Awards Ceremony and Gala Dinner will be held on 17th October at the Palace Hotel, Manchester. The finalists are: Agent of the Year Amy Cahill, Paymentshield Ltd Michelle Fraser, Liverpool Housing Trust Angela Gent, Tesco Mobile Christina Mooney, One Vision Housing Sam Potter, Lowri Beck Solutions Mohammed Ali Qureshi, New Charter Housing Trust Team Leader of the Year Roxanne Bacon, New Charter Housing Trust Group Sarah Ibbetson, Paymentshield Ltd Toni Morris, Sales & Retention Rebecca Pilkington, Paymentshield Ltd Gemma Wright, Tesco Mobile Michelle Archibald, Tesco Mobile Support Person of the Year Laila Al-Rekabe, Paymentshield Ltd Mark Davies, MODern Housing Solutions Lee Hanlon, Capita Customer Management Rebecca McNally, Liberata UK Liz Shaw, RSA Stephen Whittaker, Liverpool Housing Trust Contact Centre Manager of the Year Richard Berry, British Gas Lorraine Blyth, Tesco Mobile Carley Jones, ClearDebt Wendy Liddell, Pendle Council Chris Shaw, British Gas Greg Suligowski, New Charter Housing Trust Group Csilla Szabo-Eri, Bosch Communication Center Senior Manager / Director of the Year Debbie Lee, RSA Motability Samuel Mond, ClearCash Cath Owston, New Charter Housing Trust Group Best Contact Centre Solution Barclaycard & soh Cheshire West and Chester Council Home Retail Group Noble Systems Serco The LateRooms Group Best Training Programme (new) Ageas Insurance Solutions Cheshire West and Chester Council Findel Education Ltd New Charter Housing Trust Peninsula Business Services Ltd Tesco Mobile Best Customer Experience Programme Capita Findel Education MODern Housing Solutions Peninsula Business Services RSA Support Team of the Year Change & Innovation Unit , Serco Customer Services Support Team, Liberata UK Information Team on Action Fraud, BSS Operational Change Team , Paymentshield Limited Operations Planning and Real Time Team, RSA Motability Frontline Team of the Year Disputes & Liaison Team , Serco PWSS Team – Power Wheelchair & Scooter Team, RSA Motability The Bespoke Team, Ageas Insurance Solutions The Retentions Team, Paymentshield Limited Contact Centre of the Year (under 100 seats) Liverpool Housing Trust New Charter Housing Trust One Vision Housing Pendle Borough Council Places for People Tesco Mobile Contact Centre of the Year (over 100 Seats) British Gas, Debt Operations Peninsula Business Services Tesco Mobile The TalkTalk & HGS Retention & Loyalty Centre of Excellence Alison Hitchen, Project Manager of CallNorthWest, comments: “These awards highlight the growing importance of the contact centre sector to the region’s economy. The standard of entries is testament to the exceptional talent that lies within the North West contact centres.” Author: Jo Robinson Published On: 17th Jul 2013 - Last modified: 19th May 2017 Read more about - Archived Content, Contact Centre Awards Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter