Five more contact centre white papers

white paper image ShoreTel have launched a new series of white papers focusing on:

How to Avoid Abandoned Calls
Four Ways IT Can Control Contact Centre Costs
Five Requirements of BYOD for Mobile Unified Communications
VOIP to Unified Communications Explored
Building Reliable IP Telephony Systems

How to Avoid Abandoned Calls in the Contact Centre

Abandoned calls are always an issue for contact centres.

This white paper examines the challenges contact centres experience stemming from high call volumes, and highlights three case studies where these challenges were handled effectively.

Please click here to download this white paper: How to avoid abandoned calls.

Four Ways IT Can Control Contact Centre Costs

Decrease the time your IT team spends on managing contact centre technology

This white paper explores the four ways in which IT managers can reduce contact centre costs without sacrificing service levels.

Please click here to download this white paper: Four ways IT can control contact centre costs.

Addressing the Five Requirements of BYOD for Mobile Unified Communications

Embrace BYOD for mobile UC.

Allowing employees to choose their own smartphones offers significant benefits such as increased productivity and lower device costs to an organisation.

Please click here to download this white paper: Addressing the Five Requirements of BYOD for Mobile Unified Communications

From Voice Over IP to Unified Communications: Simplify System Management

The IT industry has long recognised that to lower the cost of a particular technology, that technology must be simple and easy to use and manage. It has to require fewer managers per user, and lower skill sets per manager. When UC solutions are IP-based by design, the result is a seamless system that is distributed, reliable, and easy to deploy and manage.

This white paper:

Examines the impact that different starting points have on modern communications system management
Considers the possible advantages of delivering voice over IP (VoIP) and unified communications (UC)
Looks at what can be achieved through the level of holistic management available only from a communications solution that is IP-based by design.

Please click here to download this white paper: From Voice over IP to UC.

Building Reliable IP Telephony Systems

This white paper was written by Ed Basart, Chief Technology Officer, ShoreTel, and clearly shows some of the differentiating features between ShoreTel and its competitors.

Please click here to download this white paper: Building Reliable IP Telephony Systems.

1 Aug 2012 - Filed under Call Centre News , ShoreTel, white paper