Focus on Best Contact Resolution

Views - 828

on-the-phoneIt isn’t always possible to resolve a problem on the first contact.

Encourage advisors to take ownership of the issue and allow them resolve at the earliest opportunity.  This may mean calling back and making later contacts with the customer.

19 Nov 2012 - Filed under Jonty's Tips , ,

Liked this article? Why not get our free newsletter.

Views - 828

Post a comment







Subscribe to the free Call Centre Helper Newsletter
Google Plus page
Business Systems 2 - 7 pitfalls
Button Adverts
Business Systems 2 - 7 pitfalls

Join the Discussion
 
call centre | call centre jobs | presentation | powerpoint templates | business helper