Focus on Best Contact Resolution

Views - 1,353

on-the-phoneIt isn’t always possible to resolve a problem on the first contact.

Encourage advisors to take ownership of the issue and allow them resolve at the earliest opportunity.  This may mean calling back and making later contacts with the customer.

19 Nov 2012 - Filed under Jonty's Tips ,

Views - 1,353

Liked this article? Why not get our free newsletter.

Post a comment

Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Azzurri whitepaper ad
Button Adverts
Azzurri whitepaper ad

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper