Focus on Best Contact Resolution

Views - 1,238

on-the-phoneIt isn’t always possible to resolve a problem on the first contact.

Encourage advisors to take ownership of the issue and allow them resolve at the earliest opportunity.  This may mean calling back and making later contacts with the customer.

19 Nov 2012 - Filed under Jonty's Tips ,

Views - 1,238

Liked this article? Why not get our free newsletter.

Post a comment

Subscribe to the free Call Centre Helper Newsletter
Google Plus page

Hostcomm - Troubleshooting Poor VoIP Audio eBook
Button Adverts
Hostcomm - Troubleshooting Poor VoIP Audio eBook

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper