Call Centre Helper Forum » Profile

DaveUKLee

Member Since
7 May 2009 (10 months)
Company
Datapoint Customer Solutions
Job Title
Business Consultant
Website
http://www.datapoint.com

User Activity

Recent Replies

  1. Innovation risks... User last replied: 1 month ago. Most recent reply: 1 month ago
  2. Short Calls User last replied: 4 months ago. Most recent reply: 3 months ago
  3. Costing of Dialer User last replied: 6 months ago. Most recent reply: 5 months ago
  4. Predictive Dialer CLI User last replied: 6 months ago. Most recent reply: 6 months ago
  5. Regulations on outbound calling times User last replied: 8 months ago. No replies since.
  6. IVR Menu Tips User last replied: 8 months ago. Most recent reply: 8 months ago
  7. How to measure first time resolution User last replied: 8 months ago. Most recent reply: 8 months ago
  8. Knowledge Management Systems User last replied: 8 months ago. No replies since.
  9. What percentage of customers would choose web over voice? User last replied: 8 months ago. No replies since.
  10. sales / service mix User last replied: 9 months ago. Most recent reply: 9 months ago
  11. Call Recording User last replied: 10 months ago. No replies since.
  12. Hosted Versus System Based Technologies User last replied: 10 months ago. No replies since.
  13. The long term future of Erlang User last replied: 10 months ago. No replies since.
  14. Maximum number of items on an IVR menu? User last replied: 10 months ago. No replies since.
  15. Low Employee Attrition User last replied: 10 months ago. Most recent reply: 9 months ago

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