Call Centre Helper Forum » Profile

JontyPearce

Member Since
2 May 2009 (10 months)
Company
Call Centre Helper
Job Title
Editor
Website
http://www.callcentrehelper.com
Interests
Everything about call centres and contact centres

User Activity

Recent Replies

  1. NewComer User last replied: 2 days ago. No replies since.
  2. Use of IM or Web Chat User last replied: 2 days ago. No replies since.
  3. Test call programme User last replied: 2 days ago. No replies since.
  4. Quality Measures User last replied: 2 days ago. No replies since.
  5. New member wants to know how to get the best User last replied: 2 days ago. Most recent reply: 2 days ago
  6. Measuring soft skills User last replied: 1 week ago. Most recent reply: 3 days ago
  7. Plantronics/Mitel compatibility issue User last replied: 1 week ago. Most recent reply: 1 week ago
  8. Taking Payments User last replied: 1 week ago. Most recent reply: 6 days ago
  9. the monetary cost of service provided User last replied: 2 weeks ago. No replies since.
  10. New Call Centre User last replied: 2 weeks ago. Most recent reply: 3 days ago
  11. Knowledgebase Software User last replied: 1 month ago. No replies since.
  12. Accepatable Waiting Time? User last replied: 1 month ago. Most recent reply: 3 weeks ago
  13. When's the best time to ring a call centre? User last replied: 1 month ago. Most recent reply: 1 month ago
  14. Introducing Saturday working User last replied: 1 month ago. No replies since.
  15. HEADSET PROTOCOL User last replied: 1 month ago. Most recent reply: 1 week ago
  16. Innovation risks... User last replied: 1 month ago. Most recent reply: 1 month ago
  17. Data Protection Clearance User last replied: 1 month ago. Most recent reply: 1 month ago
  18. Absence / sickness targets User last replied: 1 month ago. Most recent reply: 1 month ago
  19. IT Test for Interview User last replied: 2 months ago. No replies since.
  20. Personal Advisors User last replied: 2 months ago. No replies since.
  21. Advice on a new evaluation form User last replied: 2 months ago. Most recent reply: 2 months ago
  22. Ideas to revamp call centre - quick fixes User last replied: 2 months ago. Most recent reply: 3 days ago
  23. Seat Utilization Ratio User last replied: 2 months ago. Most recent reply: 2 months ago
  24. Training for Agents and Managers, NVQ's etc User last replied: 3 months ago. No replies since.
  25. Request for assistance (Avaya MI) User last replied: 3 months ago. No replies since.
  26. NPS (Net Promoter) User last replied: 3 months ago. Most recent reply: 3 months ago
  27. Agent Productivity User last replied: 3 months ago. No replies since.
  28. Agent occupancy User last replied: 3 months ago. No replies since.
  29. Fun Theory User last replied: 3 months ago. Most recent reply: 3 months ago
  30. calls at end of shift User last replied: 3 months ago. No replies since.

Topics Started

  1. Should Thames Water move their call centre to India Started: 4 months ago Most recent reply: 3 months ago.
  2. What should we call our front line call centre staff? Started: 4 months ago Most recent reply: 3 months ago.
  3. Bringing call centres back from India Started: 8 months ago Most recent reply: 8 months ago.
  4. Regulations on outbound calling times Started: 8 months ago Most recent reply: 8 months ago.
  5. Can the Americans teach us any lessons? Started: 8 months ago No replies.
  6. IVR Menu Tips Started: 8 months ago Most recent reply: 8 months ago.
  7. First Call Resolution questions Started: 8 months ago Most recent reply: 5 months ago.
  8. Mumbai Calling - Hit or Miss Started: 9 months ago No replies.
  9. Average Available Time Started: 9 months ago No replies.
  10. NO ADVERTISING ON THIS FORUM, please Started: 10 months ago Most recent reply: 4 months ago.
  11. Any ideas for Seven Wonders of the Call Centre World? Started: 10 months ago Most recent reply: 1 month ago.
  12. The long term future of Erlang Started: 10 months ago Most recent reply: 10 months ago.
  13. IVR Tips Started: 10 months ago No replies.
  14. Business Words that should be banned Started: 10 months ago Most recent reply: 5 months ago.
  15. Tips for improving customer experience Started: 10 months ago No replies.
  16. Low Employee Attrition Started: 10 months ago Most recent reply: 9 months ago.
  17. How many calls per agent per month do you analyse for quality purposes? Started: 10 months ago Most recent reply: 7 months ago.

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