Call Centre Helper Forum » Profile
refjohn
- Member Since
- 14 May 2009 (10 months)
- Company
- Planning Forum
- Job Title
- Director
- Website
- http://www.planningforum.co.uk
User Activity
Recent Replies
- Workforce Management Best Practice User last replied: 8 months ago. Most recent reply: 5 months ago
- Reducing processes to increase internal work User last replied: 9 months ago. Most recent reply: 9 months ago
- Managing FCR at an agent level User last replied: 9 months ago. Most recent reply: 7 months ago
- Forums and customer help files User last replied: 9 months ago. No replies since.
- Knowledge Management Systems User last replied: 9 months ago. Most recent reply: 9 months ago
- Formula to calculate the call resolution User last replied: 9 months ago. Most recent reply: 9 months ago
- First Direct call transfers User last replied: 9 months ago. Most recent reply: 9 months ago
- grade of service formulas User last replied: 9 months ago. No replies since.
- What percentage of customers would choose web over voice? User last replied: 9 months ago. Most recent reply: 9 months ago
- Flexible Shift Patterns in a large Call Centre - How does it work? User last replied: 10 months ago. No replies since.
Topics Started
- What percentage of customers would choose web over voice? Started: 9 months ago Most recent reply: 9 months ago.
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