In terms of outbound sales agents it seems like a lot of the issues of motivation are not there, as commission tends to help that. In many cases home workers work on a self employed basis.

We have a number of articles on home workers. Here are a number of them

http://www.callcentrehelper.com/do-you-incentivise-your-home-agents-23457.htm
http://www.callcentrehelper.com/homeworking-new-specialist-best-practice-guide-14890.htm
http://www.callcentrehelper.com/home-working-agents-turning-your-plans-into-practice-11366.htm

I hope that this helps

I think for something like this if you are looking for infrastructure the best way to start would be with a hosted solution that would look after your phones with a bit of call recording to use as a benchmark to show how the pilot is going and to have as a performance measure

Initially looking at no more than 3 in the testing stage.

How many agents/people are you looking to get started with

We are in discussions reference at home pilot for outbound sales agents - anyone have any learnings based on experience they'd be happy to share ?

In terms of calls, emails, bookings, appointments?

If your talking about call evaluation we do 5 per agent per month.

This works out about 350 a month between 3 agents.

We also use the recording system to perform mystery shopping on our sales calls.

We aim for two calls per agent per week but alas that again doesn't always happen. Last month we managed to capture around 415 calls and that is a powerful way to relay our message.

Hope that helps

Hello, Im training to figuere out which is the best way to determine QA Sample