Call Centre Helper Forum » Topic: Knowledgebase Software http://www.callcentrehelper.com/forum/ Questions and answers for all your contact centre needs en Sat, 11 Feb 2012 12:54:11 +0000 Andy on "Knowledgebase Software" http://www.callcentrehelper.com/forum/topic/knowledgebase-software#post-865 Fri, 16 Apr 2010 11:58:38 +0000 Andy 865@http://www.callcentrehelper.com/forum/

A quick Google search reveals a wealth of applictaions so I'm keen to know if anybody has any good, bad or inidfferent experiences and views.

If you were to recommend one what would it be?

Thanks in advance

JontyPearce on "Knowledgebase Software" http://www.callcentrehelper.com/forum/topic/knowledgebase-software#post-667 Tue, 09 Feb 2010 19:36:04 +0000 JontyPearce 667@http://www.callcentrehelper.com/forum/

There are quite a number of good knowledgebase providers out there, but I would also suggest that you take a look at some wiki based software.

Kiwi65 on "Knowledgebase Software" http://www.callcentrehelper.com/forum/topic/knowledgebase-software#post-658 Fri, 05 Feb 2010 18:33:44 +0000 Kiwi65 658@http://www.callcentrehelper.com/forum/

We have various types of knowledgebases scattered around our contact centres and I am interested in knowing if there is some up to date software out there that we could replace our old systems with?