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Calm Down Dear- Here is a list of phrases, sent in by our readers, which you must never use when speaking to an angry cu..
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Three contact centre three experts offer advice on how to help contact centre staff to deal with difficult, angry and ab..
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Here are some practical strategies you can try the next time an difficult customer phones in. 1. Repeat the problem back..
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In this article written by Dave Salisbury we explore the simple but important question – why should your customers..
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