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Topic — Add New »	Posts	Last Poster	Freshness
Introducing Quality into Induction Training	4	ERAC123	1 day
Contact/Call Centres By numbers	4	JontyPearce	1 week
How can we improve the public image of contact centres?	16	bpd	1 month
State of the Art Call Center ?	2	ttillyer	2 months
Possible mistakes on erlang calc	3	Dawn1983	2 months
Life insurance-functions can be performed through a call center	5	Srikanth Rabel	3 months
What is the future of call centre technology	14	nicholson	3 months
Outsourced European call centres	7	Prashant	3 months
set up of call centre	5	john123456	4 months
B2B Call Centre to B2C	2	JontyPearce	4 months
I need a good name for a new Contact Centre	7	ahmed maghraby	4 months
Integrating two contact centres	4	navrsale	5 months
Best cities in Central / Eastern Europe for multilingual call centres?	1	tslmike	5 months
Can the Americans teach us any lessons?	2	dlexmond	6 months
Tattoos	13	MaryGilles	6 months
Best European Country for a MultiLingual Call centre	2	Bunnycatz	7 months
Setting up a call centre.	7	vaideeswaran.v	7 months
The first call centre in the UK	8	JontyPearce	8 months
HELP NEEDED - INCENTIVE IDEA	6	moses	8 months
Nottingham Derby call centres?	9	nicholson	8 months
Q.A Management	5	terryrousseau	8 months
Conversion Rate	3	mark2p	8 months
Set up quotes	4	Poolmyster	9 months
Basic call centre set up needed HELP	7	MagNorthNic	9 months
What should we call ourselves?	3	Scott Mac	9 months
Native Speaker	2	applebyd	9 months
Call centre market size?	2	JontyPearce	10 months
Anyone know of a UK BASED call centre with Asian language skill?	6	SalisburyGirl	10 months
Urgent - help with a customer satisfaction survey	4	kowalski	11 months
Call Centre Consultants: Who are they?	4	Jason	1 year
What was the first call centre you visited?	22	Northern Lady	1 year
First client	2	JontyPearce	1 year
Starting new outsourced call centre in UK.. please suggest best startup campaign	4	write2javed	1 year
Anyone got a solution for this?	4	TheITGuy	1 year
Pointers to integrated VOIP-based solutions?	2	TheITGuy	1 year
Call centre trends for 2011	3	TheITGuy	1 year
Manager salary help	2	Coops	1 year
Where do you get your contact centre news from?	6	pinaz	1 year
Has anyone seen anything interesting happening in the call centre world?	4	Jason	1 year
Keeping communication going within the call centre	5	mitesh	1 year
South East Resource Planners	4	JontyPearce	1 year
MI on call centre attrition??	2	RuthMT	1 year
Call Centre Start Up	7	applebyd	1 year
Change champion	3	nbrady	1 year
Calls Answered within SLA - Calculation	5	rikuslouw	1 year
Pointers to integrated VOIP-based solutions?	3	nbrady	1 year
Call Centre Threshold	3	gbwindy	1 year
instant messenger within a contact centre positive or negitive?	3	applebyd	1 year
Web access within your contact centre?	9	HASTUR	1 year
training for call centres	4	Lisa Hall	1 year

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