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I have a predicted volume for 1 month, but no idea on how to arrive at staffing needed. I have a planned AHT as well as ..
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Required FTE Calculation (Non-Voice) Hi, Can someone help me please. I’m tryin to get the required HC/FTE per day ..
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Adding Shrinkage to Workload FTE We’ve recently discovered that a former WFP has been adding shrinkage to workload..
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Call Center FTE Based On Calls Per Month I am using the calculator to figure out how many FTE is needed to handle 5000 c..
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Calculating FTE On ASA Hi, I want to calculate FTE based on an ASA of 180 Seconds. Is there a formulae for that. The usu..
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Calculate FTE Needed Per Hour and Create Shifts Hi everyone, is there any software capable to tell me how many FTEs i ne..
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FTE Requirements for Back Office I’m trying to ascertain FTE requirements for a back office environment that handl..
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Normalising Calls for Forecasting FTE Requirements When forecasting inbound call volumes (for the purpose of calculating..
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Calculate FTE Requirements Could someone please help me with the best practice approaches for forecasting FTE requiremen..
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Frank Sherlock at CallMiner looks at how to meet the recent FCA Consumer Duty Requirements The Rise of Vulnerability Nin..
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Digital channels bring with them significant new challenges for the traditional WFM process of collecting data, calculat..
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Like many business functions, HR was on a steady path of digital transformation before the events of 2020. Since then, t..
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With the pandemic restrictions gone and many employees wanting to remain at home, organisations are frantically re-rewri..
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