After Call Automated Customer Survey

Call Centre Helper Forum » Technology

(6 posts)

Can anyone help me find a supplier of a customer survey solution. I'm looking for an application that automatically invites customers to take part in a short automated telephone survey following their call into our contact centres. Ideally I'm looking for a hosted solution.
Look forward to your help

Posted 2 years ago

nicholson

Hi Kevin

I would be happy to help you but would need Jonty,s okay to pass you my contact details as the Forums rules do not permit advertising

Regards

John

Posted 2 years ago

StephenSavage

Hi Kevin,

With Jonty's permission, I'd like to flag us as a possible supplier. We provide self-managed hosted solutions, with many of our clients already using surveys in the way you describe.

Contact details are on our web-site.

Regards, Stephen

Posted 2 years ago

JontyPearce

Yes guys it is fine to put a reply in here. Kevin can get details from your profile if he wants.

I've not come across them persobnally but on file a consultant had suggested to me that a compnay called Mindshare had some software that did post-interaction customer satisfaction surveys with built-in recovery. Not sure if this is online or call based.

Also there is a company called Opinion-8 that operates in this space.

Posted 2 years ago

nicholson

Hi Kevin

You can find me on the Scottish 01324 number on the website that is on my profile

I can then refer you to a solution that could be the answer to your question that comes from a sister company he says trying very hard not to make it sound like an advert.

Regards

John

Posted 2 years ago