Bradford factor

Hi,

today I read article about retention and with this conected Bradford factor. Does anyone has experience with it?

Here are details about the Bradford Factor and an online calculator to work out the Bradford Score. http://www.stafforg.com/bradford-factor.html

As above the Bradford Factor is about measuring and controlling absenteeism. This could lead to improved retention, better staff moral; but is not the main aim of the Bradford Factor.

It can be a good way of highlighting issues, but if your team is small enough I would say its probably not needed. Often underlying medical conditions can cause individuals to have a high Bradford Factor, so I think it works best as an indication rather than something actionable.

The Bradford factor can also be used to measure punctuality, with a similar concept that frequently being a few minutes late usually causes more disruption than one longer duration.

Hi Lee,

It's exactly the same calculation, Instances squared x total duration. Being in 10 minutes late every day is more disruptive than 1 instance a week of 50 minutes.

Only difference is is since punctuality is much lower, and we are measuring minutes rather than days, the end numbers are much larger. What can be helpful is to ignore instances of less than x minutes. If most of the staff are a couple of minutes late each day (which is a problem) it would defeat the point of BF which is to give a weighting to the frequency.

I personally look at periods of over 5 minutes. I have some who have a 0 score, and others who are 10 minutes late most days. You don't want to know what their score is :P

Hi Bunnycatz

We don't take any action for this, though I absolutely agree we should. It's a bit of a case of their manager being hands off, and also a case that we have bigger fish to fry. I can't really go into the details.

We use Bradford Factor in line with an Absence Policy, where whenever an Agent's Bradford Factor exceeds 70, an informal meeting is held where they will be issued with a letter confirming what was discussed. They are then given a 3 months period to improve their absence records and should this not improve a further meeting is held and this could potentially lead to a disciplinary process. Where the BF is high due to an existing health problem, this policy is reviewed.