what are your dress codes within your Call / Contact centre?
my contact centre is shirt, tie, trousers and shoes for men, ladies are smart casual.
I like the idea British Gas have were the staff can choose between a branded polo shirt or office wear
Call / contact centre UNIFORM
Call Centre Helper Forum » Call Centre Management
(5 posts)
I don't have a dress code really speaking for my team, we wear what's comfortable as long as it's not ripped and holey I'm happy, although of course if we have clients visiting then everyone smartens up. In honesty I look at results first rather than appearance. I do appreciate the reasons some have for a standard uniform etc but I don't think it's for everyone
All the best!
L
Posted 1 year ago
I'm pretty sure its a proven fact that the more professional you look, the more professional you feel and the more professional you act, never actually studied this philosophy or where it ever came from but it does work! I would draw a line at ties mind you, last thing you want is something hugging your neck all day in a call centre, I often see advisors who have chosen to wear a tie, wearing it more like they are on there last day of school by the end of the day.
Posted 1 year ago
My last company had a business casual policy in place and restricted certain items such as leggings, vest tops, jeans.
We found that the staff asked for uniforms i.e. polo shirts rather than trying to find something suitable to wear.
Posted 1 year ago
Initially we started with the normal , business casual policy , then leading into christmas we dropped the business casual clothing. We then advised our staff if the productivity continued to meet and exceed the new dress code would continue to be in place.
I also found that team members who want to be in leadership / support and coaching roles their dress standard was alot higher.
Take it to a vote ( as long as your call centre is closed to public ).
Cheers
Posted 1 year ago
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