Like most businesses we record calls for quality and training purposes which are kept for 21 days. Our main client wants us to retain call recordings for 12 months to be used for FOI enquiries. Can anyone tell me if there are industry guidelines for retaining calls, for what purposes and if so what they are? Thanks for your help.
Call Recordings
Call Centre Helper Forum » Call Centre Management
(3 posts)
Depending on what your contractually obligated to supply. Have you looked at running a dump tape every 21 days and storing electronically? If don't have to contractually retain the information and they want it they can fund the exercise ?
Posted 2 years ago
Have a look at this article on legal recording guidelines.
http://www.callcentrehelper.com/call-centre-qa-1563.htm
This seems to suggest that some time between 6 months and 3 years.
Posted 2 years ago
Reply
You must log in to post.
