Change champion

Hi,

I was previously at a fairly large call centre and we introduced working parties whereby employees from across the business could volunteer to be involved from the outset of any change projects and were empowered to feedback to their peer groups and bring thoughts and suggestions back to the working party.

Primarily we found that the right sort of people would volunteer as this was a unpaid part of their role and really went towards gaining experience for future roles they may want to apply for in future, it also tied into the performance management framework.

Hope this helps.