Contact centres in the UK and US

Call Centre Helper Forum » Technology

(3 posts)

Hello

I am trying to understand how many contact centres are predicted to exist for the US and the UK and of the contact centres what percentage are small (0-50 agents) medium (50-200) and large (200+). Does anyone know or know of articles that might help me? Thanks in advance for any help.

Posted 11 months ago

For the UK the best figures come from Steve Morrell of Contact Babel. If you contact Steve he would probably have the latest figures.

The last figures were 1 Million people in 5200 contact centres.
http://www.callcentrehelper.com/uk-contact-centre-industry-1-million-people-14548.htm

Globally I would guestimate between 10 and 20 million people employed.

Posted 11 months ago

Hello

Thank you for your response. Do you know what percentage of the 1 million are employed in small (0-50 agents) contact centres. Are the majority in medium to large?

Thanks for your time.

Posted 11 months ago

Add your comment

You must log in to post.