Just a quick question to find out the number of call centres in the UK, and how many of these contact centres are in-house or outsourced.
Any feedback would be benifical on this.
Contact/Call Centres By numbers
Call Centre Helper Forum » Call Centre Management
(4 posts)
The latest ContactBabel research showed 5,630 contact centres in the UK. The bulk of these woul be in house. More details in this link.
http://www.callcentrehelper.com/uk-contact-centre-industry-1-million-people-14548.htm
Posted 3 weeks ago
Hi,
Tried to find the discussion for this topic but was unable to. Did you say a few months ago?
If you could send a link that would be useful.
Thanks,
Martin
Posted 3 weeks ago
The link seems to be working fine
http://www.callcentrehelper.com/uk-contact-centre-industry-1-million-people-14548.htm
Figures exclusively revealed to Call Centre Helper by ContactBabel show that the UK contact centre industry now employs a total of 1,041,500 jobs in 631.250 seats in 5,630 contact centres.*
After a loss of more than 35,000 jobs in 2009, the industry returned to positive growth in 2010, and is forecast to add over 100,000 jobs by the end of 2014.
Posted 3 weeks ago
Reply
You must log in to post.
23-24 April 2012, Blackpool - Choose from over 30 sessions, hear from Award Finalists, meet the industries movers and shakers.
www.planningforum.co.uk
What do the new Ofcom guidelines mean for your predictive dialler operation?
www.rostrvm.com
Find out today about Storacall’s flexible, reliable and low cost call recording solutions backed by over forty years experience.
www.storacall.com
