Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Positive Statements to Increase Customer Satisfaction
Here are some positive words and phrases you can use to help provide an excellen..
.. Read more...
31 Tips to Improve Customer Satisfaction
How to improve customer satisfaction and tips on ways to increase satisfaction w..
.. Read more...
Number of Times to Call a Client
I just wanted to ask peoples opinion on how many times a client should be called..
.. Read more...
Topic- vs. Scenario-Based Learning in a Contact Centre
If you’ve ever started a new job, you’ve likely gone through some form of a ..
.. Read more...
EGain Client Bags KMWorld Reality Award
eGain has announced that BT Consumer, one of its marquee clients, was selected f..
.. Read more...
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
Sparkhound has continued the expansion of its 8×8 Contact Center deployment..
.. Read more...
Sytel Announces Softdial Contact Center (SCC) Client
Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving u..
.. Read more...
The Rise of Client Experience in Financial Services
Antonio Gonzalez at Talkdesk explains how financial services institutions must e..
.. Read more...
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
In this article, Matt Litherland gives us his own specialist insights into how ..
.. Read more...
Customer Experience & Contact Center Forum
Today’s contact center is the foundation of the modern customer relationship. ..
.. Read more...
Maintaining Customer Satisfaction (CSAT) With Remote Agents
Kay Phelps of 8×8 discusses how you can keep customers happy while operatin..
.. Read more...
5 Ways Technology Can Improve Customer Satisfaction In the Contact Centre
Denise Hamilton of Genesys suggests five ways of using different contact centre ..
.. Read more...
Why Should Your Customers Remain Customers?
In this article written by Dave Salisbury we explore the simple but important qu..
.. Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Report: The Top 5 Metrics Shaping Bank and Credit Union Performance
eBook: Five Trendsetters in CX Innovation
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?