I am looking at the logistics of setting up an internal enrollment/call center for a brokerage firm allowing them to take employee elections via a call center environment by recording the confirmation with the last 4 of the SSN as the identifier. What I could really use help with is voice recording software/systems for this. Can anyone provide feedback?
Enrollment Call Center
Call Centre Helper Forum » Call Centre Management
(2 posts)
http://www.callcentrehelper.com/call-recording-and-speech-analytics-user-guide-9589.htm
Don't know if this is of any help?
Posted 1 year ago
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